Branch Manager

GAMARC Consulting; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A consulting firm in Ottawa seeks an experienced Branch Manager to oversee operations, sales performance, and customer service. The ideal candidate has extensive experience in mechanical, plumbing, or industrial product distribution. Responsibilities include managing branch staff, inventory, and customer satisfaction. Strong leadership, communication, and organizational skills are essential, along with proficiency in Microsoft Office and ERP systems. This role offers the opportunity to drive business goals and support team development.

Qualifications

• 5+ years of experience in branch or sales management.
• Strong industry knowledge in mechanical, plumbing, or industrial supplies.
• Mechanical aptitude and ability to interpret technical documentation is an asset.

Responsibilities

• Lead branch operations, including sales and customer service.
• Oversee order processing and ensure accurate fulfillment.
• Resolve customer issues and drive satisfaction.
• Manage inventory levels and coordinate purchasing.
• Recruit, train, and develop branch staff.

Skills

Leadership

Communication

Customer Service

Organizational Skills

Problem-solving

Education

Diploma in Business or related field

Tools

Microsoft Office

ERP systems

Job description

The client is looking for an experienced and driven Branch Manager to oversee day-to-day operations, sales performance, customer service, and team leadership. The ideal candidate has a strong background in industrial, plumbing, or mechanical product distribution, and is confident in managing both people and processes to meet business goals.

Qualifications

• Diploma in Business, Sales, or related field.
• 5+years of experience in a branch or sales management role.
• Strong industry knowledge in mechanical, plumbing, or industrial supplies.
• Proven leadership, communication, and customer service skills.
• Strong organizational and problem-solving abilities.
• Proficient with Microsoft Office and ERP systems.
• Mechanical aptitude and ability to interpret technical documentation is an asset.

Key Responsibilities

• Lead branch operations, including inside sales, customer service, warehouse, and inventory control.
• Oversee order processing and ensure timely, accurate fulfillment and delivery coordination.
• Resolve customer issues, provide product support, and drive customer satisfaction.
• Manage inventory levels and coordinate purchasing of non-stock items.
• Prepare sales quotes and assist with forecasting and budgeting.
• Collaborate with outside sales, suppliers, and internal departments to resolve issues and streamline operations.
• Recruit, train, and develop branch staff; conduct performance evaluations.
• Promote a safe work environment by enforcing company Health & Safety policies.
• Strengthen relationships with key customers and suppliers to support growth.
• Monitor competitive activity and market trends to support business development.
• Generate and review reports on sales, inventory, and operational performance.