Branch Leader: Elevate Customer Experience & Team Growth

TD; Lethbridge; On-site; CAD 66,000 - 94,000; Full time

Job summary

A major Canadian bank is seeking an Assistant Branch Manager for their Lethbridge location. In this mid-senior level role, you will lead a team, coach staff on customer service excellence, and resolve complex issues to enhance customer experience. The position is full-time and focuses on banking services, requiring strong leadership and problem-resolution skills. Competitive career growth opportunities and mentoring are offered, with a commitment to diversity and equal opportunity.

Benefits

Career growth opportunities

Training and mentoring

Competitive benefits

Qualifications

• Strong leadership skills to guide teams effectively.
• Excellent customer service skills with high patience.
• Ability to resolve complaints and issues effectively.

Responsibilities

• Lead teams in completing various banking transactions.
• Coach staff on effective customer complaint resolution.
• Mentor the team on delivering customer experiences.
• Ensure the branch environment is inviting for customers.
• Manage employee scheduling accurately.
• Coordinate with TD partners to meet customer financial needs.

Skills

Leadership

Customer service

Problem resolution

Mentorship

Organization

Job description

A major Canadian bank is seeking an Assistant Branch Manager for their Lethbridge location. In this mid-senior level role, you will lead a team, coach staff on customer service excellence, and resolve complex issues to enhance customer experience. The position is full-time and focuses on banking services, requiring strong leadership and problem-resolution skills. Competitive career growth opportunities and mentoring are offered, with a commitment to diversity and equal opportunity.