Branch Customer Experience Lead & Team Coach

Scotiabank; Elliot Lake; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading bank is seeking a Customer Experience Lead in Elliot Lake to oversee Retail Service teams and enhance customer satisfaction. This role requires excellent leadership and customer service skills, along with previous management experience. Candidates should be able to promote digital banking solutions and work a flexible schedule. The position offers a rewarding career path, competitive compensation, and a supportive work environment that values development and recognizes high performance.

Benefits

Collaborative team environment

Professional development opportunities

Competitive compensation and benefits package

Qualifications

• Experience managing a team, including coaching and scheduling.
• Flexibility to work a varied schedule.
• Previous banking experience is beneficial.

Responsibilities

• Lead and manage a team of Customer Experience Associates.
• Build strong customer relationships and deliver excellent service.
• Act as Officer in Charge for the branch as required.
• Identify opportunities to enhance customer experience.
• Assist with implementing new policies and procedures.

Skills

Excellent leadership skills

Strong customer service skills

Excellent communication skills

Strong technical skills

Job description

A leading bank is seeking a Customer Experience Lead in Elliot Lake to oversee Retail Service teams and enhance customer satisfaction. This role requires excellent leadership and customer service skills, along with previous management experience. Candidates should be able to promote digital banking solutions and work a flexible schedule. The position offers a rewarding career path, competitive compensation, and a supportive work environment that values development and recognizes high performance.