Biomedical Systems Hotline Specialist (Bilingual EN/FR)

bioMérieux; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global leader in diagnostic solutions is seeking a System Specialist in Montreal to provide technical support to customers on diagnostic test systems. The ideal candidate will possess a degree in biomedical engineering or related fields and have excellent communication skills in French and English. Responsibilities include complaint handling, customer satisfaction support, and conducting trainings. Join a committed team in a rapidly growing environment.

Benefits

Opportunities for professional development

Stimulating work environment

Qualifications

• 3 years of troubleshooting experience in biomedical, electrical, electronic or computer systems preferred.
• Meticulous and well-organized with strong analytical skills.

Responsibilities

• Provide technical support to internal and external customers on diagnostic test systems.
• Ensure customer satisfaction by providing excellent phone and email support.
• Support new product launches and conduct trainings for customers.

Skills

Biotechnology

Electronics

IT

Excellent communication skills (fluent in French and English)

Customer service acumen

Analytical skills

Time management skills

Education

University degree or college diploma in biomedical engineering, electronics, electrical engineering or related field

Tools

MS Office Suite

Salesforce

Job description

A global leader in diagnostic solutions is seeking a System Specialist in Montreal to provide technical support to customers on diagnostic test systems. The ideal candidate will possess a degree in biomedical engineering or related fields and have excellent communication skills in French and English. Responsibilities include complaint handling, customer satisfaction support, and conducting trainings. Join a committed team in a rapidly growing environment.