Bilingual Tech Support Specialist - Remote & Flexible

Hornetsecurity; Montreal; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading global cybersecurity provider is looking for a Technical Support Specialist in Montréal, Canada. This full-time position requires fluency in English and French to diagnose and resolve technical issues for corporate clients. Ideal candidates will bring strong analytical skills, exceptional customer etiquette, and experience troubleshooting Windows Server issues. Enjoy benefits such as flexible working hours and opportunities for professional development amid an innovative company culture.

Benefits

Home-Office Option

Flexible working hours

Collective Insurance Plan

Be-Active Bonus

Qualifications

• Proficient in troubleshooting Windows Server issues using built-in applications.
• Able to manage high-profile customers under pressure.
• Quick learner and self-starter.

Responsibilities

• Diagnose and resolve technical issues for corporate clients.
• Build personal relationships to enhance customer experience.
• Coordinate technical issues with the development team.
• Educate users and keep customers informed about resolutions.

Skills

Analytical skills

Problem-solving

Customer etiquette

Bilingual (English and French)

Tools

Windows Server

Hyper-V

VMware

Microsoft VSS

Job description

A leading global cybersecurity provider is looking for a Technical Support Specialist in Montréal, Canada. This full-time position requires fluency in English and French to diagnose and resolve technical issues for corporate clients. Ideal candidates will bring strong analytical skills, exceptional customer etiquette, and experience troubleshooting Windows Server issues. Enjoy benefits such as flexible working hours and opportunities for professional development amid an innovative company culture.