Bilingual Tax Preparer - Work from Home

Intuit; Vancouver; Remote; CAD 30,000 - 60,000; Full time

Job summary

A financial technology platform in Vancouver is seeking a Tax Expert to assist clients with tax returns using TurboTax products. This virtual role requires fluency in English and French and involves client interaction via video communication. Successful candidates will have at least two years of tax preparation experience and be passionate about helping clients navigate tax complexities.

Benefits

Competitive salary

Cash bonus

Equity rewards

Benefits

Qualifications

• Minimum of two (2) years of paid professional tax preparation experience.
• Fluency in English and French; ability to assist both English- and French-speaking clients.

Responsibilities

• Help customers complete their tax returns using Intuit TurboTax products.
• Provide tax guidance and review personal tax returns.
• Interact with customers via video communication software.

Skills

Tax Expertise

Effective Communication

Complex Problem Solving

Research / Resourcefulness

Technical Acumen

Job description

Overview

Intuit Vancouver, British Columbia, Canada

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe everyone should have the opportunity to prosper. This is a virtual, client-facing role that uses our video communication software to interact with customers and requires documenting interactions to maintain accurate records.

Ce poste concerne un poste vacant existant. L’annonce concerne un poste vacant existant.

Responsibilities

• In this role, you will help customers complete their tax returns using Intuit TurboTax products. You will provide tax guidance, review personal tax returns for customers who complete their return on their own, prepare full tax returns, and manage product / software inquiries to advance our goal of powering prosperity worldwide.
• You will use government websites, professional resources, and team expertise to search for and deliver the right answer in terms the customer will understand.
• As this is a virtual, customer-facing role, you will use our state-of-the-art video communication software to interact with customers and you will document interactions to maintain accurate records.
• As a Tax Expert, you have a minimum of two (2) years of paid professional tax preparation experience.
• You will be asked to provide your CRA RepID (representative identifier) to enable your use of the CRA Represent a Client service upon onboarding.
• You have experience using professional tax software to prepare and file personal tax returns, including complex elements such as employment, self-employment, rental income, investments, forms such as T1135, foreign income, and various credits and deductions.
• You are passionate about helping clients navigate tax complexities and are committed to enhancing our brand by delighting customers and empowering them to prepare their taxes.
• You possess excellent customer service skills and are excited to interact with customers via video and audio tools in a professional, friendly, and confident manner.
• You must be willing and able to work a flexible schedule with a minimum of 20 hours per week.
• This position requires fluency in English and French. As a bilingual seasonal tax expert, you will prepare tax returns and provide real-time guidance on a range of tax matters to English- and French-speaking clients from across Canada.

Qualifications Complémentaires

• Experience preparing corporate tax returns (T2).
• Experience preparing Quebec tax returns (TP1).

Skills & Abilities

• Tax Expertise – Demonstrates a fundamental understanding of tax laws and concepts with a willingness to seek additional learning opportunities and stay current year over year.
• Effective Communication – Uses written and verbal communication to provide quality service; practices active listening to understand customer needs.
• Complex Problem Solving – Demonstrates commitment to understanding customer problems, using tools and resources, and escalating as needed for timely support.
• Research / Resourcefulness – Demonstrates curiosity and continuous learning; follows procedures and seeks resources to deliver appropriate solutions.
• Technical Acumen – Shows interest in tools needed for the role and basic troubleshooting ability.
• As a Tax Expert, you have a minimum of 2+ years of paid professional tax preparation experience. You will be asked to provide your CRA RepID to enable CRA Represent a Client service on onboarding.
• You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• You are passionate about helping clients navigate taxation complexities and are committed to enhancing our brand by delighting customers and empowering them to prepare their taxes.
• You possess excellent customer service skills and are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.
• This position requires fluency in both English and French. As a Seasonal French bilingual Tax Expert, you will prepare tax returns and provide real-time guidance on a range of tax matters to English- and French-speaking clients from across Canada.

Asset Qualifications

• Experience preparing Business Tax (T2) Returns.
• Experience preparing Quebec Tax (TP1) Returns.

Compensation & What You’ll Bring

Intuit offers a competitive compensation package with a pay-for-performance approach. The base pay range for this position is :

PEI : 24.50 / hour – 33.50 / hour

BC : 24.50 / hour – 33.50 / hour

Nova Scotia : 24.50 / hour – 33.50 / hour

The role may be eligible for a cash bonus, equity rewards, and benefits, per applicable plans and programs. Pay is based on factors such as job-related knowledge, skills, experience, and location. Intuit conducts ongoing equity considerations to ensure pay equity across ethnicity and gender.

What you’ll bring and how you will lead is described in the responsibilities and qualifications above.

What you’ll get

Get notified about new Tax Preparer jobs in Vancouver, British Columbia, Canada.