Bilingual Senior Inside Appraiser

Wawanesa Insurance; Montreal; Hybrid; CAD 57,000 - 85,000; Full time

Job summary

A prominent insurance company is seeking an Inside Appraiser Sr. to assess complex automobile and property claims. The role requires exceptional customer service and technical analysis skills, with a focus on compliance and accuracy. Bilingual proficiency in English and French is essential. The estimated salary range is $57,000 - $85,000, and the company offers a hybrid work environment. Ideal candidates will have 5+ years of property estimating experience and expertise in estimating software.

Benefits

Hybrid work environment

Diversity, Equity, Inclusion & Belonging initiatives

Flexible working hours

Qualifications

• 5+ years property estimating experience required.
• Professional/technical designation is mandatory.
• Expert knowledge of estimating software (Mitchell or Xactimate) is necessary.
• Excellent communication skills both oral and written are required.

Responsibilities

• Provide exceptional customer service.
• Conduct technical analysis of submitted repair estimates.
• Communicate with repair facilities, estimators and adjusters.
• Maintain an active production schedule and diary system.

Skills

Property estimating experience

Expert knowledge of estimating software (Mitchell or Xactimate)

Investigative skills

Analytical skills

Time management skills

Organizational skills

Negotiation skills

Communication skills (oral and written)

Customer service skills

Education

Professional/technical designation

Tools

Estimating software (Mitchell, Xactimate)

Job description

Job Overview

The Inside Appraiser Sr. contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the assessment and evaluation of complicated automobile or property estimates with the aid of a computer application. This is a desk position.

Job Responsibilities

• Provide exceptional customer service
• Conduct technical analysis of submitted repair estimates with estimating software to ensure compliance with company standards and industry best practices
• Communicate with repair facilities, estimators and adjusters as required to ensure accuracy and completeness of estimates
• Refer estimates to appropriate parties for re-inspection as required
• Meet company service standards by maintaining an active production schedule and diary system
• Develop positive business relationships with internal and external parties
• Maintain vigilance in the detection and prevention of fraud
• Serve as a resource person to less experienced adjusting staff and appraisers
• Remain up-to-date with legislative changes, trends in the insurance industry, estimating practices and developments in vehicle or property repair procedures and materials
• Perform other duties as required

Qualifications

• 5 + years property estimating experience
• Professional/technical designation is required
• Expert knowledge of estimating software (Mitchell or Xactimate)
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Detail oriented with a critical degree of accuracy regarding data entry
• Excellent negotiation skills
• Excellent communication skills both oral and written
• Excellent customer service skills
• Position requires the ability to lift up to 10 lbs on a daily basis and low mobility throughout the branch buildings to meet internal customer needs

Working Business Language: Bilingual in French and English. This role requires regular interaction with internal and external stakeholders where the business languages utilized are both English and French. As such, the successful candidate must be fully proficient in English and French.

Salary: The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $57,000 - $85,000.

About Us

At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Ottawa, ON; Montreal, QC

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD).

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce. We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].