Bilingual - Senior Analyst, Global Security Operations

Allied Universal Canada; Toronto; On-site; CAD 72,000 - 79,000; Full time

Job summary

A leading security services provider is seeking a Bilingual (French/English) Senior Analyst for their Global Security Operations team in Toronto. The role focuses on process improvement, data analysis, and managing operational efficacy. Candidates should have strong analytical skills and customer service abilities, alongside experience with methodologies such as Lean Six Sigma. This full-time role offers a salary between $72,000 to $79,000, with benefits including health coverage and paid training.

Benefits

Participation in the Company Health and Dental plan

Paid vacation and wellness benefits

Opportunities for career growth

Qualifications

• Must be fluent in both French & English.
• Strong customer service skills with the ability to establish and maintain relationships.
• Focused on continuously improving both the program and yourself.

Responsibilities

• Assessing existing processes and implementing improvements.
• Developing compliant new processes and documentation.
• Collecting and analyzing data, illustrating trends in KPIs.

Skills

Bilingual – fluent in both English and French

Strong attention to detail

Analytical skills

Strong customer service skills

Time management

Participative team member

Job description

Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions! Start your phenomenal career with Allied Universal today!

Job Description

Bilingual (French/English) - Senior Analyst, Global Security Operations

Pay: $72,000 to $79,000 with incremental increases based on tenure, performance and completion of courses.

Schedule: Monday to Friday with most days in the office and some working from home.

Language: Must be fluent in both French & English

Main Responsibilities:

The Sr. Analyst is a member of the Global Security Operations (GSO) team and is focused on process improvement and change management.

As a member of the team, you will contribute directly to its growth. The ideal candidate should have an eye for detail, be self-motivated, and be an effective communicator who is capable of working in both a team environment and independently.

Job Duties and Responsibilities:

• Assessing the efficacy of existing processes, ensuring they are scalable, identifying areas in need of improvement, and implementing changes. This may include automating manual tasks and the creation of new processes to replace legacy ones;
• Developing new processes and all associated documentation, and ensuring they are compliant with CIBC standards;
• Creating new documentation or updating existing content, and ensuring both the process and its documentation align with CIBC’s standards. This may include altering existing processes and collaborating with team members to identify benchmarks and best-practices;
• Collection of qualitative and quantitative data, and compilation of reports illustrating trends in KPIs, KRIs, and other metrics;
• Quality assurance. This may include testing random samplings of output created by processes to ensure established quality standards and benchmarks are consistently being met;
• Building and maintaining strong relationships with internal team members, adjacent teams, clients, and external partners;
• Ensuring the Enterprise Physical Security System is being used effectively and according to standards; if it is not, working with site staff and Enterprise teams to find a resolution;
• Being adaptable and flexible in the face of changing business needs.

The Ideal Candidate will demonstrate the following skills and characteristics:

• Bilingual – fluent in both English and French;
• Strong attention to detail and ability to think critically;
• Compilation, analysis, and presentation of reports. The ability to interpret and present data in a professional and polished manner;
• Strong customer service skills with the ability to establish and maintain relationships of trust with internal and external clients;
• Adaptable and able to learn new software applications/programs quickly and effectively;
• Focused on continuously improving both the program and yourself;
• Strong time-management, and the ability to prioritize and manage their own work to ensure quality and efficiency (i.e. meet deadlines; be flexible in adjusting to changing work priorities, etc.);
• Participate fully as a member of the team and contributing to a positive work environment.
• A candidate would benefit from having experience with Lean Six Sigma, Business Process Reengineering or similar methodology.

Benefits:

• Participation in the Company Health and Dental plan.
• Paid vacation and other wellness benefits.
• Ability to participate in educational assistance programs.
• Opportunities for career growth and advancement.
• Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Closing

Allied Universalprovides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.

Requisition ID2025-1440753