Bilingual SaaS Technical Writer — Remote & Impactful Docs

Amilia Enterprises Inc.; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A technology company in the recreation sector is seeking a Bilingual Technical Writer to create and maintain high-quality documentation for its SaaS platform. This role involves collaboration with cross-functional teams, editorial oversight of Help Center content, and continuous improvement initiatives to enhance customer education materials. Candidates should have experience in technical writing, CMS tools, and the ability to produce multimedia content.

Benefits

A competitive and progressive salary

A group RRSP employer contribution up to 5%

Group insurance for you and your family, EAP, telemedicine

$750 wellness allowance per year

Flexible hours, 4 weeks' vacation, and 8 sick days yearly

Skill development opportunities through workshops

Team bonding activities throughout the year

Weekly Bootcamp and Pilates classes for employees

25% discount on annual STM and EXO membership

In-office snacks, including fresh fruit baskets and beverages

Qualifications

• 3–5 years of experience in technical writing or documentation (preferably SaaS).
• Experience with content management systems (CMS, knowledge base tools) and documentation standards.
• Strong collaboration skills with cross-functional teams (Product, PMM, UX).
• Ability to create multimedia content (screenshots, GIFs, basic video editing).
• Experience measuring documentation impact (deflection, ROI, usage).
• Familiarity with tools like Camtasia, Snagit, or similar.
• Knowledge of accessibility standards and best practices for online documentation.
• Bilingual (English & French) with excellent writing and editing skills.
• Experience mentoring or coaching junior writers.

Responsibilities

• Write, edit, and update Help Center articles, guides, and release notes.
• Maintain editorial standards, structure, and taxonomy for the Amilia Help Center.
• Partner with Product and Product Marketing to stay informed on roadmap changes.
• Identify gaps or inefficiencies in customer education content and propose improvements.

Job description

A technology company in the recreation sector is seeking a Bilingual Technical Writer to create and maintain high-quality documentation for its SaaS platform. This role involves collaboration with cross-functional teams, editorial oversight of Help Center content, and continuous improvement initiatives to enhance customer education materials. Candidates should have experience in technical writing, CMS tools, and the ability to produce multimedia content.