Bilingual Remote Customer and Tech Support Specialist

Concentrix; Remote; CAD 40,000 - 60,000; Full time

Job summary

A global customer service provider is seeking a bilingual representative in Toronto, Ontario. You will handle customer inquiries through calls or internet communication, offering solutions while maintaining a distraction-free work environment. Candidates must be fluent in English and French and have a high school diploma. The company offers a competitive salary, comprehensive benefits, and opportunities for career growth, allowing you to work from home with provided technologies.

Benefits

Competitive salary

Comprehensive benefits package

Work from home convenience

Opportunities for career growth

Qualifications

• Fluent in both English and French (written and spoken).
• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment required for remote positions.

Responsibilities

• Handle customer inquiries and issues via calls or internet communication.
• Utilize call flow guide to assist and resolve problems.
• Document and retrieve information in databases.

Skills

Fluent in English and French

Strong computer navigation skills

Ability to multitask

Education

High school diploma or GED

Tools

iOS/macOS

Job description

A global customer service provider is seeking a bilingual representative in Toronto, Ontario. You will handle customer inquiries through calls or internet communication, offering solutions while maintaining a distraction-free work environment. Candidates must be fluent in English and French and have a high school diploma. The company offers a competitive salary, comprehensive benefits, and opportunities for career growth, allowing you to work from home with provided technologies.