BILINGUAL PROJECT MANAGER, ENTERPRISE ONBOARDING (HYBRID)

Green Shield Canada (GSC); Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading health and benefits organization in Toronto is seeking a Project Manager for Enterprise Onboarding. You will manage client onboarding processes, ensuring a positive customer experience while leading multiple projects. Ideal candidates have strong project management skills, fluency in English and French, and a background in the health services industry. The role provides opportunities for collaboration and impact in creating better health for all Canadians.

Qualifications

• Demonstrated track record of managing multiple projects simultaneously.
• Ability to influence and lead others to achieve project deliverables.
• Experience in insurance, group benefits, administration, health services.

Responsibilities

• Develops and executes implementation project plans for new clients.
• Coordinates internal and external resource requirements and monitors deliverables.
• Participates in special projects and responds to RFPs for new business.

Skills

Fluent in English and French

Project Management

Customer focus

Relationship management

Communication skills

Negotiation skills

Education

PMP Certification (preferred)

Tools

MS Project

Word

Excel

PowerPoint

Job description

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not‑for‑profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not‑for‑profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

The Project Manager, Enterprise Onboarding, is a client and advisor‑facing role that works closely with and directly supports all lines of business – including Insurance, Administration and Health – in the onboarding and implementation of new business. This is an important role that develops and executes project plans designed to onboard new clients, plan sponsors and partners of varying sizes and complexity. The role ensures that new clients/advisors are onboarded in accordance with our service delivery model and quality standards, while delivering a positive and impactful customer experience. The Project Manager also leads business or strategic projects as required and supports procurement activities, providing support on RFPs and proposals as well as participating in finalist presentations. This position reports to the PMO Manager, Enterprise Onboarding.

• Works with various internal teams to configure/adapt solutions for non‑standard implementations

• Develops and executes implementation project plans to meet the specific requirements of each sale and does so in partnership with internal and external stakeholders.
• Manages overall project governance including stakeholder communication, meeting cadence, meeting facilitation, project documentation, status reporting and risk mitigation.
• Coordinates internal and external resource requirements and monitors deliverables.
• Adjusts plans and communication accordingly to achieve desired outcomes.
• Ensures implementation project documents are complete, current and managed in accordance with established procedures.
• Manages multiple projects simultaneously and acts as backup to other Project Managers.
• Coaches business resources and other project managers on the processes, tools and responsibilities required to deliver successful client projects.
• Delivers projects on time and monitors client feedback.
• Develops test/quality plans to ensure client expectations and scope of work is delivered.
• Builds and fosters cooperative and productive relationships with team members, internal/external stakeholders, and customer contacts while representing the interests of GreenShield.
• Works proactively to limit and/or diffuse escalations, escalating issues accordingly to mitigate risk and client disruption.
• Interacts with the Management Team to ensure results are achieved.
• Participates in special projects such as responding to RFPs for new business opportunities and other sales related initiatives (e.g., business case creation).
• Participates in finalist presentations to secure new business when required, acting as GS ambassador and providing confidence to new customers on implementation approach.
• Guides stakeholders and manages expectations with respect to Standard Service Delivery Guidelines.
• Participates in continuous improvement by reviewing client feedback, outcomes and best practices to evolve processes and services.
• Other duties as assigned.

WHO WE'RE LOOKING FOR

• Fluent in English and French, both written and verbal
• PMP Certification preferred or working towards certification within the first year of role
• Demonstrated track record of managing multiple projects simultaneously
• Industry knowledge in insurance, group benefits, administration, health services
• Ability to influence and lead others to achieve project deliverables
• Ability to organize and prioritize accountabilities in a deadline‑driven environment
• Strong customer focus while balancing business expectations, strong relationship management and collaboration
• Excellent communication and negotiation skills
• Advanced knowledge of Project Management tools, Word, Excel, PowerPoint, MS Project, etc.
• Able to travel when required
• Able to accommodate flexible schedule when required
• Collaborator
• Results driven

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded. Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose and purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

AF E MORE DETAILS

Proficiency in English is required for this position. By requiring English proficiency, we aim to ensure that our employees can excel, collaborate, and communicate effectively. GS supports diversity, equity, and inclusion in our teams and communities, and we value the unique contributions made by all. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation via [e-mail]. Your résumé will be held in strict confidence and viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

--- EEO AND PRIVACY STATEMENTS ---

GS supports diversity, equity, and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities, or for your personnel file. Your résumé will be held in strict confidence and viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).