Bilingual Premium Support Specialist

Traveltechessentialist; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading travel platform is seeking a dedicated Customer Service Specialist in Canada to provide exceptional support to its community. The role requires bilingual proficiency in English and Portuguese and a commitment to high standards of service. Candidates should have experience in customer service, preferably within the hospitality sector, and exhibit strong communication and problem-solving skills. This position involves managing complex customer cases, personalizing user interactions, and adapting to the evolving needs of the business.

Qualifications

• 3+ years in multicultural customer service, ideally in hospitality.
• Experience working with high-profile clients preferred.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Manage complex cases and provide exceptional support.
• Personalize communications and enhance user experience.
• Collaborate with management to improve team processes.

Skills

Bilingual in English and Portuguese

Customer service expertise

Problem-solving abilities

Active listening skills

Empathy

Tools

CRM systems

Google Suite

Apple/Mac OS

Job description

A leading travel platform is seeking a dedicated Customer Service Specialist in Canada to provide exceptional support to its community. The role requires bilingual proficiency in English and Portuguese and a commitment to high standards of service. Candidates should have experience in customer service, preferably within the hospitality sector, and exhibit strong communication and problem-solving skills. This position involves managing complex customer cases, personalizing user interactions, and adapting to the evolving needs of the business.