Bilingual People Services Coordinator

Giant Tiger; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading Canadian retailer is seeking a Bilingual People Services Coordinator to provide HR support from home, with quarterly office meetings in Ottawa. The role involves assisting employees with HR-related queries, executing HR transactions, and preparing HR reports. Ideal candidates will have postsecondary education, be fully bilingual in English and French, and possess strong organizational skills. This position offers a dynamic work environment with opportunities for growth and development.

Qualifications

• Bilingual in English and French due to the national client base.
• 1-2 years of experience in a customer service role.
• Strong organizational and time management skills.

Responsibilities

• Support employees with HR-related questions.
• Execute HR transactions related to employee life-cycle.
• Prepare and review standard HR reports and metrics.
• Identify improvements in HR systems and processes.
• Research and share labor law updates with HR team.

Skills

Bilingualism in English and French

Excellent organizational skills

Customer service experience

Effective communication skills

Problem-solving skills

Education

Postsecondary Education in Human Resources or Business Administration

Job description

Who We Are:

At Giant Tiger, ourenaire mission is simple: help Canadians save more every day. We’re a Canadian երկաս institution rooted in our communities and built on 60+ years of success. As part of our store support team, your work directly impacts stores across the country and drives the value that our customers see on the shelves.

Job Title

Bilingual People Services Coordinator

Contract End Date

2027-06-30

About This Role

We are a Canadian owned and operated retailer (and proud of it URL!), with a strong commitment to the community, and over 60 years of success. If you are looking for aỞ challenging :, dynamic careerมหานคร Giant Tiger may be right for you. We believe in opportunities for growth & development, excite teamwork, and engagement.

Workplace Arrangements:

This role will follow a remote schedule. Applicants for this role can expect to work from home with quarterly meetings at our Ottawa Head Office, on Walkley Road. There will be weekend coverage required on an as-needed basis.

What You’ll Be Doing

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• Support employees regarding HR‑related questions or issues, Hoepa benefits, payroll, HR policies, and general inquiries.

• Accurately execute HR transactions related to employee life‑cycle events such as new hires, promotions, transfers, leaves of absence, terminations, and other employee changes in Workday.

• Prepare and review standard HR reports, track key HR metrics, and analyze data to support decision‑making and continuous process improvements.

• Assist with identifying ongoing improvement and streamlining opportunities of HR systems, processes, and workflows.

• Research and share employment and labour law updates and industry best practices with the HR team.

What You’ll Bring

• Postsecondary Education in Human Resources, Business Administration, or a related field

• Bilingualism in English and French. Due to our stores and internal clients being located across Canada, including in Quebec, we do require the incumbent to be fully bilingual in English and in French

• 1–2 years of customer service experience

• Excellent organizational and time management skills

• Ability to effectively communicate in a positive way

• Proven problem solver; ability to understand and diagnose the root cause of a problem and then identify and execute the correct solution

• Responsive and effective communicator; responds promptly and with accurate and clear information to customer inquiries and requests

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