Bilingual Pension Implementation Business Analyst

LifeWorks; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading health and well-being provider in Montreal is seeking a Business Analyst to manage pension calculations and software configurations. The ideal candidate has a degree in actuarial science or finance, 5+ years of experience, and is bilingual in French and English. The role includes analyzing client needs, providing customer support, and ensuring effective software integration. This position offers a collaborative environment focused on innovative solutions and inclusive culture.

Qualifications

• 5+ years of experience in an appropriate field.
• Experience in pension plans calculations.
• Ability to understand and use current computer technologies.

Responsibilities

• Perform detailed analysis of our clients' pension plan calculation rules.
• Act as the link between the client and the project team.
• Configure the in-house software to suit the specifics of the client's pension plan.
• Write specifications according to clients' needs.
• Provide customer service to users post-implementation.

Skills

Technical skills

Problem-solving

Communication

Bilingual (French and English)

Education

University degree in actuarial science, mathematics, statistics or finance

Tools

Excel

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Overview

The business analyst is responsible for configuring the internal software, as well as analyzing and resolving common issues experienced by clients following implementation. They will receive guidance from implementation managers as needed, but must be able to establish priorities and resolve problems independently or as part of a team.

At TELUS Health, this role will provide the selected candidate with unparalleled expertise in pension calculations and pension plan administration in the Canadian and American markets. Through our multiple implementation projects for new clients across North America, the opportunity to learn an impressive range of calculation types will be made available to you. In less than one year at TELUS Health, you will be able to acquire incomparable versatility, even after several years of experience in pension plan administration with our competitors.

To succeed, the business analyst must be able to effectively manage problem resolution by providing clear explanations of issues and a path to their resolution; they must also possess strong skills in technology, communication, and problem-solving.

What you’ll do...

• Perform detailed analysis of our clients' pension plan calculation rules

• Act as the link between the client and the project team in terms of pension plan calculations

• Configure the in-house software to suit the specifics of the client's pension plan

• Write specifications according to the needs and requests of the clients regarding new developments of the software

• Ensure the proper integration of the software with other software that will be implemented for the client

• Participate in the development of the specific testing strategy for the software configuration and new developments

• Participate in the review of test scenarios with the selection criteria required by the plan

• Provide support to the quality assurance team

• Collaborate in the development of the software by providing suggestions for improvement to the responsible team

• Once the implementation is complete, provide customer service to users to ensure effective management of the software

What you bring...

• University degree in actuarial science, mathematics, statistics or finance

• 5+ years’ experience in an appropriate field

• Bilingual in French and English, verbal and written

• Experience in pension plans calculations

• Ability to understand and use current computer technologies and a good knowledge of Excel software

• Recognized, among other things, for analytical and summarizing skills, sense of organization and flexibility in terms of managing multiple projects

• Good initiative and problem solving skills

• Ability to work both as a team and independently

• Ability to establish priorities and meet timelines

• Available for occasional travel (Canada, US)

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.