Bilingual Operations Specialist – Individual Insurance

Manulife; Quebec; Remote; CAD 50,000 - 75,000; Full time

Job summary

A leading insurance company in Quebec is seeking a bilingual customer service representative to enhance customer satisfaction through effective communication and problem-solving. The ideal candidate will possess strong attention to detail and be capable of thriving in a fast-paced environment. The position offers competitive salary, flexible work-from-home opportunities, and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Flexible work-from-home possibilities

Opportunity for career advancement

Qualifications

• Bilingual (French & English) is required.
• CEGEP/post-secondary education or equivalent work experience.
• Strong verbal and written communication skills.

Responsibilities

• Handle sensitive issues to ensure customer satisfaction.
• Provide detailed oral and written communication regarding inquiry resolutions.
• Identify customer needs and provide solutions or alternatives.

Skills

Bilingual (French & English)

Strong verbal and written communication skills

Keen attention to detail

Analytical abilities

Capability to work efficiently in a fast-paced environment

Education

CEGEP/post-secondary education or equivalent work experience

Job description

Why Consider This Job Opportunity

Salary up to $74,625 CAD

Opportunity for career advancement and growth within the organization

Flexible work-from-home possibilities based on performance

Comprehensive benefits package including health, dental, and wellness benefits

Supportive and inclusive work environment that prioritizes well‑being

Incentive programs tied to business and individual performance

What to Expect (Job Responsibilities)

• Handle sensitive issues to ensure customer satisfaction
• Provide detailed oral and written communication regarding inquiry resolutions
• Identify customer needs, clarify information, and provide solutions or alternatives
• Process premium payments, deposits, and facilitate changes in banking details
• Conduct billing research and respond to general billing inquiries

What is Required (Qualifications)

• Bilingual (French & English) is required
• CEGEP/post‑secondary education or equivalent work experience
• Strong verbal and written communication skills
• Keen attention to detail and analytical abilities
• Capability to work efficiently in a fast‑paced, ever‑changing environment

How to Stand Out (Preferred Qualifications)

• Proficient computer and keyboarding skills
• Previous experience in the customer service industry
• High aptitude to learn and apply information quickly
• Strong interpersonal skills
• Customer‑centric approach, going above and beyond

Equal‑Opportunity Statement

We prioritize candidate privacy and champion equal‑opportunity employment. We aim to foster a fair, transparent, and secure hiring environment for all.

Additional Information

We are not the EOR (Employer of Record) for this position. Our role is to connect outstanding candidates with a top‑tier employer.