Bilingual Nurse Field Case Manager - Ontario (14-Month Contract)

Shoppers Drug Mart; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading pharmacy retailer is seeking a Nurse Field Case Manager in Ontario on a full-time basis. The role involves patient care coordination, assisting physicians with reimbursement processes, and supporting patient programs. The ideal candidate is a Registered Nurse fluent in both French and English with several years of clinical experience. This position offers competitive salaries, professional development opportunities, and a dynamic work environment.

Benefits

Competitive salaries

Employee discounts

Professional development

RRSP/Pension plans

Discounts on gym memberships

Qualifications

• Registered Nurse with a current, unrestricted license in Ontario.
• Five or more years of direct clinical experience.
• Proficient in reimbursement landscape and completion of Special Authorization.

Responsibilities

• Assist the health care practitioner in completing Program enrolment forms.
• Provide reimbursement assistance to patients and physicians.
• Manage patient files in the program database.

Skills

Bilingual in French and English

Strong communication skills

Customer/account focus

Critical thinking

Leadership experience

Education

Registered Nurse license

BScN preferred

Tools

Microsoft 365

Job description

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

The Nurse Field Case Manager (FCM) is responsible for a collaborative process of ongoing assessment, planning, facilitation, service coordination, evaluation, and advocacy to meet the needs of the patient/physician/client through flawless customer service. The Nurse Field Case Manager delivers, through expert communication skills and available resources, quality and cost‑effective treatment outcomes for the patient.

The Nurse Field Case Manager works directly with the reimbursement team to help secure drug coverage, supports physicians in managing all aspects related to facilitating patient access to therapy, and provides service in person or remotely according to customer preference.

The Nurse Field Case Manager helps support a busy caseload in their respective territory, building strong working relationships, collaboration, effective communication and attention to detail both internally and externally to meet specific team and business objectives. The Nurse Field Case Manager attends training sessions, completes self‑learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice.

Bilingual Nurse Field Case Manager (FCM) - Ontario (14‑Month Contract)

Location: Ontario

Why work at Specialty Health Network?

Specialty Health Network (SHN) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks! Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization endless!

What you will do:

• Assist the health care practitioner (HCP) in completing the Program enrolment form, as applicable
• Educate the HCP on the Program enrolment requirements
• Gather patient Program enrolment required information (physician signature, patient contact information, and product information)
• Provide reimbursement assistance to patients and physicians according to need
• Provide physicians with payer documentation support
• Investigate case‑by‑case reimbursement options, channels, procedures, and prepare documentation in support of reimbursement requests
• Determine patients’ channels and eligibility for reimbursement and provide assistance at all levels
• Review patient status and assist the prescribing physician to populate Special Authorization forms (SA) for public or private coverage by reviewing patient charts, assessing previous therapies and test results in order to complete the SA. The above may be done on site, or remotely, as required
• Ensure the coordination and follow‑up of SA submissions with payers
• Support treating physician in the development of appeal letters, as required
• Act as a resource for treating physicians and provide guidance regarding payer reimbursement criteria
• Assist patients and physicians with the annual prescription renewal process
• Assist patients and physicians with the SA renewal process (most commonly annually), as applicable
• Identify obstacles and delays to obtaining coverage, take appropriate action and identify alternative channels for patient coverage
• Manage patient files in the program database
• Educate the HCP and patients regarding Program services by providing general Program and Product information based on SOPs, Product Monograph, approved verbatim and other approved materials
• Review and discuss comprehensive program components, services and value‑add program offerings
• Act as a liaison and provide ongoing feedback to manufacturer based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance. Feedback and observations are channeled to the manufacturer as appropriate.
• Collaborate with sales reps and associates according to guidance and guidelines
• Attend scheduled educational events as required
• Report Adverse Events /Severe Adverse Events (AE/SAEs) in accordance with established agreements
• Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advancements
• Assume responsibility for personal and professional learning and development
• Other responsibilities as required by SDMSHN

What you will need:

• Registered Nurse with a current, unrestricted license in the province of employment
• BScN preferred, however, a combination of experience and education will be considered
• Proficient in reimbursement landscape and completion of Special Authorization and Appeal Letters
• Recent experience with Patient Support Programs (PSP) an asset
• Demonstrated customer/account focus and consistently deliver on the PSP value proposition
• Fluently bilingual in both written and spoken languages is required (French & English)
• Five or more years direct clinical experience
• Strong communication and telephony skills
• Demonstrated leadership experience and ability to work under pressure
• Ability to provide an organized, efficient approach to case management
• Possession of excellent skills in assessment, communication, critical thinking and decision making
• Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics
• Proficiency of computer skills including, Microsoft 365
• Ability to adapt to a changing environment
• Commitment to the principle of quality client‑centered service delivery
• Valid driver’s license and with reliable vehicle

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate‑Owners, you will get experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.

Take ownership of your work and find more ways to care about your work, co‑workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open‑minded, responsive to change and up to the challenges provided in a fast‑paced retail environment, apply today.

Employment Type: Full time

Type of Role:

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.