Bilingual Logistics Customer Specialist (En/Es)

American President Lines; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading logistics company in Canada is seeking a Bilingual Customer Service Representative to manage high-volume accounts and transportation logistics. Candidates should be fluent in English and Spanish and have experience in customer service or logistics. This role requires strong organizational skills and the ability to handle multiple tasks while ensuring customer satisfaction. The company offers professional development opportunities and a supportive work environment.

Benefits

Professional Development Opportunities

Continuing Education

Qualifications

• Must be bilingual: fluent in both English and Spanish.
• Three to five years related experience in customer service or logistics.
• Basic knowledge of logistics operations and terminology.

Responsibilities

• Oversee high-volume accounts and customer needs in transportation.
• Handle customer service calls related to ground transportation shipments.
• Maintain accurate shipment, delivery, and exception data.

Skills

Bilingual proficiency in English and Spanish

Strong communication and interpersonal skills

Problem-solving and conflict resolution capabilities

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job-specific software applications

Job description

A leading logistics company in Canada is seeking a Bilingual Customer Service Representative to manage high-volume accounts and transportation logistics. Candidates should be fluent in English and Spanish and have experience in customer service or logistics. This role requires strong organizational skills and the ability to handle multiple tasks while ensuring customer satisfaction. The company offers professional development opportunities and a supportive work environment.