Bilingual inside sales specialist

Xplore Inc.; Northeastern Ontario; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading broadband company in Canada is seeking a Bilingual Inside Sales Specialist to join their remote team. In this role, you will handle inbound customer inquiries, provide tailored solutions, and be an integral part of a dynamic sales team. Ideal candidates demonstrate bilingual communication skills and have a passion for customer satisfaction. This position offers a base hourly wage plus an uncapped monthly bonus linked to performance.

Benefits

Uncapped monthly bonus

Regular sales incentive programs

Work from home flexibility

Qualifications

• Proficient in both French and English for effective communication.
• Strong closing techniques are essential.
• Ability to manage time efficiently while multitasking.

Responsibilities

• Answer inbound calls from potential customers and present product value.
• Analyze customer needs and offer tailored solutions.
• Work independently towards individual and team objectives.

Skills

Bilingualism (French/English)

Excellent communication skills

Excellent listening skills

Strong time management

Attention to detail

Tools

Microsoft Office

Job description

We are looking for a Bilingual Inside Sales Specialists to join our team remotely based in Sudbury, Ontario. You will be part of an enthusiastic sales team responsible for growing Xplore’s customer base and providing win-win solutions that enhance our customer’s experience. As an Inside Sales Specialist, you will contribute to Xplore’s success by answering inbound calls from potential customers and guide them through the decision-making process. You will be responsible to offer Xplore’s innovative broadband and value-added service solutions to help enhance the customer’s lifestyle at work, home and play.

Are you looking for an opportunity that has unlimited earning potential with each customer interaction? Do you enjoy helping customers by analyzing their needs and offering a solution to meet those needs? Do you want to be a part of a fun, hard-working, winning team, where people enjoy coming to work to sell amazing technology and products? Are you ready to grow and develop with an amazing company?

Key Responsibilities:

• Answering inbound calls from potential customers to present the value of Xplore Internet Services - no cold calling!
• Being the first impression for potential customers driven to contact us though our marketing efforts
• Actively listening to potential customers, analyzing their needs and offering customized solutions
• Offering additional Xplore products and services
• Using effective relationship building skills and probing abilities to successfully close the sale
• Working with partners and tools provided to schedule customer installation appointments
• Managing your individual prospects via follow-up calls and emails
• Working independently towards individual and team objectives
• Base hourly rate plus an on-target monthly bonus of 30-50% of your base wage that is uncapped
• Every sale contributes to your monthly bonus
• Shift bids weighted heavily on performance
• Regular sales incentive programs/contests with prizes
• Outbound calls to existing leads offering premium internet solutions

Ideal Candidate:

• Bilingualism (French/English)
• Excellent communication skills, verbal and written, with strong closing techniques
• Excellent listening skills, know when to suggest additional products/services to increase customer satisfaction
• Strong time management and organizational skills
• Ability to multi-task with attention to detail
• Professionalism and tact in representing the organization
• Focus and self-motivation in accomplishing work objectives
• Working knowledge of Microsoft Office software and Internet browsers
• Familiarity with basic use of voice mail and electronic mail systems

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplore is an equal opportunities employer and welcomes applications from diverse candidates. As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.