Bilingual Helpdesk (Japanese)

INT Technologies; Lundy; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading telecommunications company seeks a Bilingual Helpdesk professional for long-term customer support, primarily serving clients in Japan and the US. Candidates should possess strong English and Japanese skills, including keigo, along with problem-solving abilities. The position offers a unique opportunity to work in a dynamic environment supporting global customers.

Qualifications

• Strong command of written and spoken English and Japanese.
• Must know keigo.
• Customer-focused and highly self-motivated.

Responsibilities

• Provide front-tier customer support by resolving technical issues for Japanese and US customers.
• Utilize strong language skills for effective communication.
• Work in a team to support customer needs and enhance service quality.

Skills

Problem-solving

Customer-focused

Team-oriented

Technical troubleshooting

Logical analysis

Job description

The largest telecommunications company in Japan and one of the largest worldwide.

Job Description

Bilingual Helpdesk

This position is needed for either Sterling, VA or San Jose, CA.

Must know keigo!

Long term contract

Provide front-tier customer support by resolving basic to intermediate technical issues for customers primarily in Japan and US based customers using NTTCom's service.

Requires strong command of both written and spoken English and Japanese, including appropriate use of keigo.

Requires problem-solving skills including logical analysis and technical troubleshooting. The individual should be customer-focused, team-oriented, highly self-motivated, and willing to grow.

Qualifications

Position available in Sterling, VA (6pm-6am) or Lundy, CA (3pm-3am).

Must know keigo!

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please let me know if you have someone to refer or if you are interested in the role.

Reply with an updated copy of your resume and your preferred time for a call.

You can call me back at 303.945.3632.