Bilingual Financial Support Agent (French/English) – Remote

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A financial services company in Sarnia, Canada is seeking a bilingual customer support representative. This role requires providing excellent customer service through inbound calls, resolving technical issues, and documenting information. Candidates should be fluent in both French and English and possess strong computer skills. The position offers performance-based salary up to $20.90/hr with benefits, flexible work arrangements, and opportunities for career advancement.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Flexible work-from-home arrangement

Paid training

Lucrative referral bonuses

Inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for work shifts.
• Ability to work in a quiet, distraction-free home environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to clients.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong computer navigation skills

Multitasking proficiency

Education

High school diploma or GED

Job description

A financial services company in Sarnia, Canada is seeking a bilingual customer support representative. This role requires providing excellent customer service through inbound calls, resolving technical issues, and documenting information. Candidates should be fluent in both French and English and possess strong computer skills. The position offers performance-based salary up to $20.90/hr with benefits, flexible work arrangements, and opportunities for career advancement.