Bilingual Customer Service Representative

Sitel Corp.; New Brunswick; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A customer experience leader is seeking a dedicated full-time Customer Service Representative to work from home in Canada. You will address customer concerns regarding vehicles for a major automotive brand while providing exceptional service and support. This role requires strong verbal and written communication skills in both French and English, along with proficiency in MS Office and adaptability to various situations. Comprehensive benefits and a supportive community await you in this flexible work environment.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid virtual classroom-style training

Company-matched RRSP contribution

Qualifications

• Must reside in Canada.
• Must be at least 18 years of age.
• At least six months of customer service experience required.

Responsibilities

• Provide exceptional service to vehicle owners.
• Address concerns about warranty coverage and vehicle features.
• Listen calmly and respond with effective solutions.

Skills

Verbal communication in English

Written communication in French

Proficiency in MS Office 365

Problem-solving

Empathy

Adaptability

Reliability

Education

High school diploma or equivalent

Tools

MS Teams

Microsoft Windows

Job description

Job Overview

As a full-time Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand. You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you’ll help reduce their stress and enhance their experience.

Why You Should Join Us

• 16.10/H with a $2.00 Bilingual Premium
• NO WEEKENDS! Shifts will be Monday to Friday between the hours of 8:30 AM to 6:30 PM ET
• Enjoy the benefits of working from home. Save time, money and reduce stress
• No equipment? We provide everything you need!
• Join a supportive community focused on engagement and recognition
• Hands‑on paid virtual classroom‑style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company‑matched RRSP contribution, paid vacation time, EAP and wellness program

What We Are Looking For

• Must reside in Canada
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• Must have at least three 6 months of working experience in the customer service field
• The flexibility to work various shifts, including nights, evenings and weekends

Key Skills

• Strong verbal and written communication skills in both French and English will be needed to assist both French and English speaking customers.
• Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
• Able to navigate multiple systems and have an understanding google maps or similar tools
• Strong problem‑Solving, Empathy, Adaptability and Reliability

Home Setup Requirements

• A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
• A quiet, distraction‑free space is essential; webcam video presence will be required during training and production

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.