Bilingual Customer Service Representative

Belimo; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global market leader in HVAC solutions is looking for a Bilingual Customer Service Representative in Mississauga. This role serves as the primary contact for customers, ensuring timely responses and managing order fulfilments. Candidates should have at least 2 years of customer service experience, be proficient in Microsoft Office, and communicate fluently in English and Spanish. The position offers $30 - $33 CAD hourly with a potential bonus and comprehensive benefits package.

Benefits

Competitive compensation

Comprehensive benefits package

Performance bonus

Qualifications

• Minimum 2 years of direct customer service experience in a fast-paced environment.
• Ability to interpret complex business documents, including purchase orders.
• Excellent verbal and written communication skills in English and Spanish.

Responsibilities

• Receive and respond to external customer communications.
• Enter customer purchase orders into the ERP system.
• Provide same-day order confirmations and clarify discrepancies.
• Expedite customer orders and follow up to ensure completion.

Skills

Customer service experience

Bilingual (English/Spanish)

Proficient in Microsoft Office

Time management

Interpersonal skills

Education

Associate’s Degree or business program certification

Tools

SAP ERP System

Job description

Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,400 people in over 80 countries and is listed on the Swiss Exchange (SIX) since 1995.

JOB SUMMARY

The Bilingual Customer Service Representative is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence, completes the order fulfilment process and assists in closing out any action items from customer communications.

COMPANY'S MISSION AND VALUES The objectives of this position are fully integrated to the objectives of the Company’s Mission and Values. It is the responsibility of all employees to perform their duties in accordance with Company Policy. REPORTING STRUCTURE

The Bilingual Customer Service Representative is part of the Customer Service Team and reports to the Office Manager, Customer Support. This position bear’s full responsibility for all agreed upon goals and objectives.

JOB RESPONSIBILITIES

• Receive direct correspondence from external customers and Belimo outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
• Same day data entry of customer purchase orders into the ERP system. Order receipt can come in the form of e-mail, fax, or phone.
• Provide same day order confirmations and clarify order discrepancies.
• Support order status requests, credits/debits, quotes, answering customer questions and limited processing of return material authorizations.
• Expedite customer orders and follow up to ensure completion.
• Provide support of SAP ERP system to internal users regarding customer service issues.

REQUIREMENTS

• At least 2 years of direct customer service experience in a fast paced order environment is preferred.
• A background in supporting manufacturing processes or technical products is a plus.
• Minimum level of education is an Associate’s Degree or an applicable business program certification.
• Ability to interpret complex business documents including customer purchase orders.
• Ability to professionally communicate with customers both verbally and in writing in both English and Spanish.
• Proficient use of the Microsoft Suite of products (Outlook, Word, and Excel).
• Proficient typing skills with high level of accuracy.
• High degree of time management and organization required.
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
• Must be Bilingual (English/Spanish).
• French is an asset

The base pay for this position ranges from $30 - $33 CAD hourly with a target performance bonus of 7% of an employee’s annual base salary. Belimo is committed to paying all employees in a fair, equitable and transparent manner. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo