Bilingual Customer Service Rep – Hybrid (French/English)

Hispanic Alliance for Career Enhancement; Saint-Laurent-de-l'Île-d'Orléans; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading industrial distributor is seeking a full-time Customer Service Representative to build and strengthen customer relationships. The role requires fluency in both French and English, as well as prior customer service experience. Candidates will enjoy a hybrid work environment post-training and be provided with comprehensive benefits including medical coverage and retirement plans. The ideal candidate is proactive and possesses strong communication skills, capable of resolving customer inquiries efficiently.

Benefits

Medical, dental, vision and prescription drug coverage

Paid time off and up to 12 company holidays

Employee discounts and team member perks

Qualifications

• Fluency in both French and English is required.
• 1+ years of customer service experience is preferred.
• Proven proficiency in computer technology.

Responsibilities

• Respond to a high volume of inbound phone calls and emails.
• Provide friendly and efficient assistance to customers.
• Resolve customer concerns including product searches and discrepancies.

Skills

Fluency in French and English

Customer service experience

Proficiency in computer technology

Strong desire to help customers

Critical thinking skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

A leading industrial distributor is seeking a full-time Customer Service Representative to build and strengthen customer relationships. The role requires fluency in both French and English, as well as prior customer service experience. Candidates will enjoy a hybrid work environment post-training and be provided with comprehensive benefits including medical coverage and retirement plans. The ideal candidate is proactive and possesses strong communication skills, capable of resolving customer inquiries efficiently.