Bilingual Customer Service (French/English) with Growth

Medium; Guelph; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading craft beverage supplier is seeking a Bilingual Customer Service Representative in Guelph, Ontario. The role involves providing exceptional customer support to a French-speaking client base, managing inquiries and account relationships. The ideal candidate will have a two-year college certificate and be fluent in English and French. This position offers competitive pay, extended benefits, and opportunities for career growth in a team-oriented environment.

Benefits

Competitive hourly pay starting between $21-$25 CAD

Extended benefits including medical, dental and vision

Generous RRSP with company contribution

Paid time off

Positive, organized, team environment

Qualifications

• Must be fluent in both English and French (spoken and written).
• Knowledge of homebrewing/home fermentation preferred.
• Strong computer proficiency with advanced Excel.

Responsibilities

• Serve as primary contact for assigned customer accounts.
• Handle daily customer service inquiries and concerns.
• Process and manage complex customer orders.

Skills

Customer Service Expertise

Communication & Interpersonal Skills

Problem-Solving & Decision Making

Attention to Detail

Time Management & Organization

Education

Two-year certificate from college or technical school

Tools

Microsoft Office

Microsoft Dynamics

Salesforce

Job description

A leading craft beverage supplier is seeking a Bilingual Customer Service Representative in Guelph, Ontario. The role involves providing exceptional customer support to a French-speaking client base, managing inquiries and account relationships. The ideal candidate will have a two-year college certificate and be fluent in English and French. This position offers competitive pay, extended benefits, and opportunities for career growth in a team-oriented environment.