Bilingual Customer Service Agent (Remote)

PowerToFly; Remote; CAD 54,000 - 73,000; Full time

Job summary

A leading technology company is looking for a Bilingual Customer Service Agent in Edmonton to handle customer inquiries and process orders effectively. This role requires fluency in both French and English, and at least two years of experience in a customer service environment. The agent will collaborate with various departments to ensure timely communication and manage orders efficiently. Competitive salary range of $54,100 – $72,100 plus eligible bonuses and benefits is offered.

Qualifications

• Minimum of two years’ experience working in a call center/customer service environment.
• Capable of maintaining customer files and processing orders accurately.

Responsibilities

• Respond professionally to customer inquiries via phone and CRM.
• Research and resolve order discrepancies using problem-solving skills.
• Accurately process various order types via phone, email, and EDI.
• Collaborate with teams like Sales, Finance, and Distribution.
• Monitor Customer Service KPIs and participate in improvement initiatives.

Skills

Bilingualism (Fluent in French and English)

Customer service skills

Critical thinking

Problem-solving skills

Education

Post-Secondary Education

Job description

Schedule: Monday – Friday, 9:30 AM – 6:00 PM EST

Summary:

The Bilingual Customer Service Agent processes orders for materials or merchandise from sales staff or direct customer contact. In this role, you will maintain customer files with sales contracts and other information. The Bilingual Customer Service Agent gives price quotations, completes order sheets, and checks the price and quantity of each item listed. In this role, you will distribute order sheets to respective departments, and you may coordinate with departments regarding order status, shipping dates, prices, product availability and back orders

What You Will Do:

• Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support.
• Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills.
• Accurately process various order types (direct sale, consignment) via phone, email, and EDI, and confirm receipt with customers.
• Proactively manage open sales orders to ensure timely shipments and clear communication.
• Collaborate cross-functionally with teams like Sales, Finance, Distribution, and Technical Service to provide seamless support.
• Maintain accurate records in CRM and ERP systems, and document customer interactions and feedback to support service improvements.
• Monitor Customer Service KPIs and participate in continuous improvement initiatives and system integrations.
• Support administrative tasks, including reporting, reception backup, and ad hoc projects as assigned.

What You Need:

Required:

• Post-Secondary Education
• Two years’ experience working in a call center/customer service environment
• Bilingualism (Fluent in both French and English, to include writing and speaking)

Preferred:

• Experience in the medical field

$54,100 – $72,100 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Posted: January 5, 2026

Pay rate will not be below any applicable local minimum wage rates.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.