Bilingual Customer Experience Specialist - Flexible Hours

Soucy; Drummondville; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading manufacturing company in Drummondville is seeking an entry-level customer service representative. You will support the external sales team and engage with customers to ensure a seamless experience. Responsibilities include processing orders, managing customer inquiries, and contributing to service improvements. Ideal candidates are bilingual in French and English, possess basic Excel skills, and demonstrate an proactive attitude. This role offers a full-time position with various employee benefits and growth opportunities.

Benefits

Flexibility program (flextime, telecommuting, etc.)

Group insurance plans

Employer RRSP contributions

Employee and Family Assistance Program

$2,000 referral bonus

Time off for personal and family reasons

Social activities

Career development support

Discounts on Kimpex products

Qualifications

• Bilingualism essential for both oral and written communication with customers.
• Basic computer skills in Excel are required.
• Proactive, dynamic and positive attitude is important.

Responsibilities

• Support the external sales team by ensuring the entry and follow-up of customer orders.
• Program and publish placement campaigns on the retail web sales platform.
• Follow up on deliveries with the various carriers and inform customers accordingly.
• Process invoice correction requests.
• Provide attentive customer service to B2C website customers.
• Contribute to the continuous improvement of customer service processes.

Skills

Bilingualism (French-English)

Basic computer skills in Excel

Proactivity

Dynamism

Positive attitude

Job description

A leading manufacturing company in Drummondville is seeking an entry-level customer service representative. You will support the external sales team and engage with customers to ensure a seamless experience. Responsibilities include processing orders, managing customer inquiries, and contributing to service improvements. Ideal candidates are bilingual in French and English, possess basic Excel skills, and demonstrate an proactive attitude. This role offers a full-time position with various employee benefits and growth opportunities.