Bilingual Customer Care Coordinator

Johnston Group Inc.; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading employee benefits provider in Winnipeg is seeking a Customer Service Representative to respond to client inquiries via phone, email, and chat in both English and French. The ideal candidate will have strong communication skills, previous customer service experience, and an ability to manage multiple tasks in a high call volume environment. Extensive training will be provided, and applicants must be legally eligible to work in Canada.

Qualifications

• Must provide outstanding customer service in both English and French.
• Experience in a fast-paced, high call volume environment is beneficial.

Responsibilities

• Respond to incoming inquiries via phone, email, and chat.
• Provide information on plan coverage, status, and eligibility for claims.

Skills

Verbal and written communication skills

Customer service experience

Active listening skills

Multitasking abilities

Conflict resolution skills

Time management skills

Fluency in English and French

Job description

Overview

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. Johnston Group is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace, where individual differences are recognized, appreciated, and respected. Johnston Group believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

Our Customer Care team is the first point of contact for our customers. For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed their expectations of our industry-leading customer service.

Our team ensures that all incoming calls, emails, and chats are responded to with extraordinary levels of customer service and in the most professional manner possible. Only those candidates who have a true passion for delivering a superior customer experience should apply.

Responsibilities

The successful candidate will be responsible for responding to incoming phone, email, and chat inquiries in both French and English regarding plan information, coverage, status, and eligibility for disability, dental and extended health care claims. You will receive extensive training and product knowledge development.

Qualifications

• Outstanding verbal and written communication skills, ability to effectively convey information and build relationships with fluency in English and French
• Previous customer service experience (inbound contact center, retail, or hospitality)
• Exceptional customer service skills and strong active listening skills
• Ability to multitask and navigate multiple computer programs simultaneously while speaking on the phone
• Ability to act with care and professionalism in challenging or sensitive situations
• Demonstrated conflict resolution skills
• Ability to deal with complex inquiries and independently make decisions to solve concerns for our customers
• Strong time management and multi-tasking skills
• Ability to stay composed and organized in a fast paced, high call volume environment
• Previous experience with insurance or group benefit plan administration and claims is considered an asset

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at [e-mail] or by phone at 204-786-0421.