Bilingual Counsellor - Remote - Part-Time - Outside QC / ONT

Kids Help Phone; Alberta; Hybrid; CAD 80,000 - 100,000; Part time

Job summary

A leading mental health organization is seeking a Bilingual Counsellor for a part-time position. In this remote role, you will provide essential support to young people via phone and live chat, addressing issues like mental health and relationships. The ideal candidate has a degree in social services, crisis intervention experience, and is bilingual in English and French. Join our passionate team to make a difference in youth mental health.

Qualifications

• 1-2 years of crisis intervention and/or counselling experience.
• Excellent English communication skills; French required for bilingual positions.
• Knowledge of youth-related legislation.

Responsibilities

• Provide single session focused support to young people via phone and live chat.
• Support youth with mental health, anxiety, and relationships.
• Conduct risk assessments and safety planning.

Skills

Crisis intervention skills

Strong risk assessment

Independent judgment

Professionalism

Empathetic communication

Education

Bachelor or Master’s degree in social services

Job description

Overview

Job Title: Bilingual Counsellor - Part-Time - Outside QC / ONT

Location: Remote - Outside QC / ONT

Shift: 17.25 average weekly paid hours. Shift Rotation: Week 1 (7:00am – 1:00pm EST, 1:00pm EST and 7:00am), Week 2 (7:00am – 1:00pm EST, 7:00am – 1:00pm EST). Salary: 31.36 / hour. Job Type: Part-Time Permanent. Job Posting Close Date: September 19 2025.

Kids Help Phone is on a transformational journey to improve youth mental health in Canada and seeks team members who are passionate about making a real difference in young people’s lives.

Presentation of the organization

Kids Help Phone is a Canadian leader providing 24/7 crisis support, counselling and information services for young people in both French and English. Since 1989 we offer confidential services via phone, Live Chat and texting, and connect youth to local programs. Our website provides therapeutic tools, information and counselling.

To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history, see related initiatives and artists involved.

Job description and responsibilities

As a KHP counsellor, you will provide single session focused support to young people via anonymous phone and live chat. Sessions are offered on a first come, first served basis. You will support young people with concerns such as mental health, anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person-centered approach aligned with counselling best practices.

What You’ll Bring

• Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift.
• Strong risk assessment and safety planning skills pertaining to youth risk and safety: Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others, etc.
• Ability to work independently and exercise sound judgment on escalation to management.
• A strong work ethic, professionalism, and ability to maintain boundaries when addressing challenging calls with strong emotions.
• Reflexive practice; empowering, strengths-based, client-centered approach; non-judgmental; professional boundaries; advocate for service users’ autonomy; commitment to diversity, inclusion, equity, and accessibility; adaptability to changing client needs.
• Empathetic, curious and professional communication.
• Ability to align own counselling style with Kids Help Phone’s clinical model.
• Active engagement in supervision, clinical consultations, training, and team activities.
• Participation in a positive workplace culture aligned with Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy).
• Ability to work in a high-energy, dynamic environment.

What You’ll Need

• Bachelor or Master’s degree or diploma in social services (Social Work, Counselling, Psychology, etc.) or equivalent with crisis work experience; practicum/placement considered.
• 1-2 years of crisis intervention and/or counselling experience, including risk assessment and safety planning.
• Excellent English communication skills (spoken and written); French required for bilingual positions.
• Knowledge of national and provincial youth-related legislation and appropriate referrals to authorities when needed.
• Strong typing and written communication for Live Chat service.
• Stable high-speed internet (minimum 25 Mbps download, 10 Mbps upload) and a closed private workspace.
• Residence in Quebec requires bilingualism due to call distribution and work needs.

If you do not meet every qualification, we encourage you to apply anyway to support our diverse, inclusive culture.

Training dates for 2025 are listed below. Training is mandatory.

English Training: Oct 6–9 (10:00am–6:00pm EST) and Oct 13–16 (12:00pm–8:00pm EST; additional sessions in November).

French Training: Nov 3–6 (10:00am–6:00pm EST) and Nov 10–13 (12:00pm–8:00pm EST).

Applications for this position will close on the date listed at the top of the job posting.

Other information

Accommodation Statement: Reasonable accommodations available upon request for candidates with disabilities. Background checks may be required, including criminal, employment, educational checks and/or COVID-19 vaccination checks. Offers conditional on satisfactory results.

Inclusion, Diversity, Equity and Accessibility (I.D.E.A.): We value diversity and strive to reflect our communities, promoting inclusion and mutual respect.

Message to Agencies: We do not accept unsolicited resumes from agencies or recruiters.

All content reflects the original information provided.