Bilingual Collections Officer

Vault Credit Corporation; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A private lending company in Toronto is seeking a Collections Specialist to manage past due accounts and negotiate repayment terms. The ideal candidate will have at least three years of experience in collections, be fluent in English, and possess strong skills in negotiation and conflict resolution. This role requires meticulous attention to detail and the ability to handle stressful interactions professionally. A collaborative team player who can also work independently is essential.

Qualifications

• Minimum of three years of collections experience in the working capital space.
• Strong skills in both English and French considered a significant asset.
• Exceptional organizational and time-management skills.

Responsibilities

• Promptly notify customers of past due payments and collect owed amounts.
• Negotiate debt repayment terms and manage customer interactions efficiently.
• Maintain detailed customer file notes and manage follow-up systems.

Skills

Fluency in English

Strong negotiation skills

Excellent interpersonal skills

Attention to detail

Education

Postsecondary education

Tools

Microsoft Office

Equifax credit reports

Job description

Overview

Vault is a dynamic non-bank owned private lending company offering a diverse range of financial services, including mortgages, working capital loans, equipment financing, and various other lending products. Our dedicated team of experts boasts extensive experience in financial services and real estate, ensuring that we provide tailored solutions to meet our borrowers' needs more efficiently and effectively than traditional sources.

Who You Are

We are seeking a passionate and results-driven individual with specialized experience in collections within the working capital space, particularly in dealing with customers of prime, near-prime, and subprime credit quality. You thrive on ownership of your results and excel in collecting payments on past due lease and loan accounts through effective verbal and written communication in English or French. Operating under general supervision and in strict adherence to established policies and procedures, you employ negotiation techniques, skip tracing efforts, and thorough financial analysis to resolve objections and collect bad debt with integrity and professionalism. As a committed team player, you embody our ethos of relentlessly pursuing excellence in all endeavors.

Responsibilities Include

• Promptly notifying customers of past due working capital payments and employing various communication channels (calls, emails, letters, SMS texts) to collect past due payments and restore accounts to good standing.
• Advising customers on necessary actions and negotiating debt repayment terms, adhering to company process guidelines.
• Demonstrating ownership of results and compliance with federal, provincial, and company policies and procedures.
• Tactfully managing confrontational or stressful interactions, deescalating complaints, and treating customers with integrity.
• Utilizing knowledge of financial contract terms and Equifax reports to effectively communicate with customers and enforce contracts.
• Diligently working through assigned NSF and A/R reports, maintaining detailed customer file notes, and efficiently managing follow-up systems.
• Identifying potential defaulted leases and escalating to senior collectors as necessary.
• Collaborating with supervisors and team members to review accounts, progress, and ensure AR delinquency remains within tolerance levels.
• Providing bilingual assistance to the team when required and undertaking other duties and special projects as assigned by management.

Knowledge, Skills, and Experience Required

• Fluency in English (written and oral) is essential, with strong French skills considered a significant asset.
• Postsecondary education combined with a minimum of three (3) years of collections experience in the working capital space.
• Proficiency in Microsoft Office applications, Excel, email, and basic internet usage.
• Ability to interpret Equifax credit reports.
• Exceptional organizational and time-management skills with meticulous attention to detail.
• Strong persuasion, negotiation, problem-solving, and conflict resolution abilities.
• Excellent interpersonal and internal customer service skills.
• Capacity to understand customers' needs and problem-solve effectively.
• Proficiency in calculating figures, amounts, interest, and percentages.
• Ability to thrive under pressure, manage multiple tasks efficiently, adapt to changing environments, and uphold strong work ethics.
• A collaborative team player who can also work independently.

We would like to thank all applicants for their interest. Only qualified candidates will be contacted.