Bilingual Clinical Support Expert (French/English)

Dandy; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading dental technology company is seeking a Clinical Support Expert (French) to join their dynamic team in Canada. This role involves providing top-tier customer service and clinical expertise to dental professionals, resolving complex inquiries, and driving quality improvements. The ideal candidate will have extensive dental design experience, strong bilingual communication skills, and a customer-focused mindset. You will coach team members and lead quality assurance initiatives, making a meaningful impact on operational excellence.

Benefits

Comprehensive benefits package

Healthcare and mental health support

Generous paid time off

Qualifications

• 8+ years of experience in a high-volume lab setting, preferably digital dental labs.
• 5+ years of experience in 3Shape CAD/CAM digital design in removable appliances.
• Strong knowledge of removable appliances dental systems.

Responsibilities

• Resolve complex clinical inquiries with precise and accurate solutions.
• Manage booked calls to address complex case issues.
• Serve as primary escalation point for inbound clinical support tickets.

Skills

Dental Design Experience

Bilingual in English and Canadian French

Customer-focused mindset

Skilled at building rapport

Proficient in computer applications

Experienced in training & coaching

Strong organizational skills

Job description

A leading dental technology company is seeking a Clinical Support Expert (French) to join their dynamic team in Canada. This role involves providing top-tier customer service and clinical expertise to dental professionals, resolving complex inquiries, and driving quality improvements. The ideal candidate will have extensive dental design experience, strong bilingual communication skills, and a customer-focused mindset. You will coach team members and lead quality assurance initiatives, making a meaningful impact on operational excellence.