Bilingual Client Support Specialist (EN/FR)

Employment Innovations; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading tech company in Canada seeks a Bilingual Client Support Associate to provide exceptional support to clients in both English and French. This remote role requires expertise in Canadian payroll regulations and a proactive approach to enhance client satisfaction. Join a driven team while benefiting from flexible work conditions, generous parental leave policy, and various learning opportunities.

Benefits

Generous parental leave policy

Subsidised egg freezing

Work from home office expense budget

Learning and development opportunities

Qualifications

• 1+ years of client support or client management experience.
• Ability to generate reports, track key metrics, and analyze performance.
• Experience working in a start-up environment.

Responsibilities

• Provide support to clients in English and French via email and video calls.
• Troubleshoot HR and payroll inquiries, ensuring clear solutions.
• Assist clients with payroll-related queries in compliance with Canadian regulations.

Skills

Bilingual fluency in English and French

Knowledge of Canadian payroll regulations

Client support experience

Exceptional organizational skills

Analytical mindset for reporting

Excellent communication skills

Proactive, solution-oriented mindset

Tech savvy

Experience in a fast-paced environment

Job description

A leading tech company in Canada seeks a Bilingual Client Support Associate to provide exceptional support to clients in both English and French. This remote role requires expertise in Canadian payroll regulations and a proactive approach to enhance client satisfaction. Join a driven team while benefiting from flexible work conditions, generous parental leave policy, and various learning opportunities.