BILINGUAL CLIENT SUPPORT COORDINATOR, VIRTUAL BUSINESS CENTRE – ACROSS CANADA

BDC; Montreal; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading financial institution in Montreal is seeking an experienced administrative professional to provide exceptional client service in a hybrid work environment. The ideal candidate will have a college diploma or bachelor's degree, with proficiency in MS Office and excellent communication skills in both French and English. Responsibilities include handling inquiries, collaborating with virtual teams, and maintaining organized documentation. This role offers flexible benefits, including a wellness spending account and opportunities for personal and professional development.

Benefits

Flexible and competitive benefits

Employee Savings and Investment Plan

Wellness and health care spending account

Paid vacation and personal days

Opportunities for training and development

Qualifications

• At least 3 years of experience in an administrative role.
• Ability to prioritize tasks efficiently in a fast-paced environment.
• Experience working in a hybrid environment.

Responsibilities

• Provide excellent client service for Virtual Business Centre clients.
• Respond promptly to inquiries and escalate complex issues.
• Collaborate within a virtual team and perform administrative tasks.

Skills

Strong organizational skills

Proficiency in MS Office

Excellent communication skills in French and English

Commitment to client service

Problem-solving

Education

College diploma in office administration or bachelor’s degree in business administration

Job description

Employer Industry: Banking and Financial Services

Why consider this job opportunity:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan, a Defined Benefit Pension Plan, and a $750 wellness and health care spending account
• Paid vacation, five personal days, and sick days as necessary, with offices closed from December 25 to January 1
• A hybrid work model that balances work and personal life
• Opportunities for learning, training, and development within the organization
• Join a diverse and inclusive workplace with a commitment to empowering employees
• Be part of ambitious economic and financial projects that support Canadian entrepreneurs

What to Expect (Job Responsibilities):

• Provide excellent client service for Virtual Business Centre clients by handling inquiries and escalating complex issues as necessary
• Respond promptly and professionally to clients, ensuring adherence to established policies and procedures
• Collaborate within a virtual team by performing administrative tasks through a queue system, including correspondence preparation
• Maintain accurate information and documents, demonstrating strong organizational skills and attention to detail
• Meet deadlines consistently in a fast-paced environment while keeping abreast of changes to policies and procedures

What is Required (Qualifications):

• College diploma in office administration or a bachelor’s degree in business administration
• At least 3 years of experience in an administrative role
• Strong organizational skills with the ability to prioritize tasks efficiently
• Commitment to client service, demonstrated through proactive listening and problem-solving
• Proficiency in MS Office, including Word, Excel, and Outlook, and excellent communication skills in both French and English

How to Stand Out (Preferred Qualifications):

• Experience working in a hybrid environment (in-office and virtually)
• Demonstrated ability to work independently within a virtual team
• A creative and flexible approach to problem-solving and teamwork

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.