Bilingual Business Operations Specialist

Nestle; Mississauga; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading pet nutrition company in Mississauga is looking for a Bilingual Business Operations Specialist to support the Breeder Customer Loyalty Program. This 18-month contract role involves various operational and administrative tasks to assist the sales teams and enhance customer service for French-speaking Breeders. Candidates should have relevant administrative experience and be proficient in MS Office. Flexible and hybrid work arrangements are offered.

Benefits

Flexible and hybrid work arrangements

Excellent training and development programs

Up to 50% off Nespresso products

Access to company discounts

Bring your dog to work!

Qualifications

• 2 years of experience in an administrative or customer-facing role, ideally within a sales environment.
• Ability to work independently in a fast-paced environment.
• Interest in pets or participation in dog/cat competitions would be an asset.

Responsibilities

• Serve as the primary point of contact for French Breeder customers.
• Assist the Sales and Marketing teams with operational tasks.
• Support the scheduling and execution of national meetings.

Skills

Bilingual in English and French

Proficient in MS Office applications

Excellent written and verbal communication skills

Strong planning and organizational skills

Proven initiative and adaptability

Education

Post-secondary education in Business Administration

Job description

Overview

Bilingual Business Operations Specialist (18-month contract)

Location: 2500 Royal Windsor Dr, Mississauga ON L5J 1K8 | Hybrid

Business area: Purina | Job title: Business Operations Specialist (18-month contract)

A little bit about us

Nestlé Purina PetCare Canada is a leader in pet care and pet nutrition, producing brands including Beneful, Beyond, Dog Chow, Cat Chow, Fancy Feast, Friskies, Tidy Cats, Pro Plan, Purina ONE and more. We are a company of pet owners who believe pets and people are better together. We are looking for someone who can take ownership, collaborate and contribute to meaningful work.

What to Expect

We are looking for a Business Operations Specialist to join our team on an 18-month contract. This role supports the administration of the Breeder Customer Loyalty Program (Pro Club) and serves as the primary customer service contact for French-speaking Breeders. The specialist will support the Breeder, Sales, and Marketing teams in operational and administrative tasks, including coupon reporting, Purchase Order creation, invoice approvals, and coordination of business meetings.

Responsibilities

• Breeder Customer Service: Serve as the primary point of contact for French Breeder customers via the Pro Club Program hotline and email.
• Onboard new Breeders into the loyalty program.
• Operations Support: Assist the Sales and Marketing teams with operational tasks, including coupon redemption reporting and compiling departmental news for bulletin circulation.
• Handle ad hoc tasks as required.
• Implement continuous process improvements based on feedback evaluations.
• Budget Management: Create budget plans using the CRM tool and generate Administrative Purchase Orders.
• Produce monthly PFME reports and review offline tracking, providing reconciliation and advice to the Sales team as needed.
• Team Meetings: Support the scheduling and execution of national meetings, including theme development, site selection, venue arrangements, meal planning, and awards night coordination; coordinate team meetings and catering.

Qualifications

• Bilingual in English and French is required due to collaboration with stakeholders across the Canadian market.
• 2 years of experience in an administrative or customer-facing role, ideally within a sales environment.
• Proficient in MS Office applications: Excel, PowerPoint, and Word.
• Post-secondary education in Business Administration or a relevant combination of education and experience.
• Excellent written and verbal communication skills, with strong presentation and time management abilities.
• Proven initiative, adaptability, and ability to work independently in a fast-paced environment.
• Strong planning and organizational skills with a track record of developing effective strategies to ensure efficient task completion.
• Interest in pets or participation in dog/cat competitions would be an asset.

Benefits

• Flexible and hybrid work arrangements
• Excellent training and development programs with opportunities to grow within the company
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products
• Additional discounts on products and services from preferred vendors and partnerships
• Bring your dog to work!

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants with diverse experiences, education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs. If you require accommodations during the recruitment process, please inform Human Resources so we can support you.