Bilingual Banking Service Specialist

BMO; Dieppe; On-site; CAD 34,000 - 45,000; Full time

Job summary

A major financial institution is seeking candidates to join their team in Dieppe as Customer Service Representatives. This role involves delivering exceptional service by understanding customer needs, handling inquiries, and providing banking solutions. Candidates should have a willingness to learn, strong interpersonal skills, and at least a post-secondary degree or certification in a related field. The position offers a salary range of $34,750 to $44,900, plus a comprehensive benefits package.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• Highly skilled at helping customers gain confidence in using digital applications.
• Verbal & written communication skills are basic but necessary in the business environment.

Responsibilities

• Delivers exceptional service to customers and prospects.
• Identifies customer needs and provides advice regarding financial solutions.
• Handles transactions and customer inquiries.
• Escalates complex situations to managers as required.
• Supports operational activities including cash management.

Skills

Bilingualism (French/English)

Strong interpersonal skills

Basic knowledge of sales and banking solutions

Communication skills

Education

Post-secondary degree or certification in related field

Tools

Digital banking platforms

Job description

A major financial institution is seeking candidates to join their team in Dieppe as Customer Service Representatives. This role involves delivering exceptional service by understanding customer needs, handling inquiries, and providing banking solutions. Candidates should have a willingness to learn, strong interpersonal skills, and at least a post-secondary degree or certification in a related field. The position offers a salary range of $34,750 to $44,900, plus a comprehensive benefits package.