Bilingual Application Support Specialist

TEKsystems c/o Allegis Group; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading IT services company is seeking a Tier 1 Application Support Specialist for the Salesforce platform. Located in Fredericton, NB, this remote contract role involves providing critical technical support for staff using Salesforce to enhance social service delivery. Key responsibilities include troubleshooting user issues, managing support tickets, and coordinating user appointments. The ideal candidate is bilingual in French and English, possesses strong communication skills, and has technical support experience. Pay ranges from $25.00 to $30.00 per hour.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with ticketing systems and remote support tools.

Responsibilities

• Provide Tier 1 technical assistance to staff using Salesforce.
• Troubleshoot user issues and elevate complex problems.
• Manage incoming support tickets and ensure accurate documentation.
• Coordinate appointments for one-on-one support.
• Assist in training staff on Salesforce functionality.

Skills

Salesforce

Service desk

Technical support

Bilingual French and English

Customer service

Troubleshooting

Job description

Description
Job Title: Tier 1 Application Support Specialist – Salesforce Platform
Location: New Brunswick
Reports To: Support Supervisor
Position Summary:
TEKsystems Client is seeking a detail-oriented and customer-focused Tier 1 Support Specialist to provide frontline technical support for staff using the Salesforce platform. This role is critical in helping employees across the department effectively use Salesforce to deliver essential social services to New Brunswickers.
Key Responsibilities:

• Provide Tier 1 technical assistance to staff using Salesforce for case management, reporting, and service delivery.
• Troubleshoot user issues, perform basic configurations, and elevate complex problems as needed.
• Monitor and respond to support chat inquiries related to Salesforce usage.
• Ticket & Appointment Management
  Manage incoming support tickets, ensuring accurate documentation and timely resolution.
• Coordinate and schedule appointments with users for one-on-one support or walkthroughs.
  Work closely with the support team and supervisor to share insights and improve support processes.
• Attend team huddles to stay informed about new Salesforce features and departmental enhancements.
  Assist in training staff on Salesforce functionality and best practices.
• Contribute to the development and maintenance of user guides and support documentation.

Skills
saleforce, Service desk, Technical support, Application support, Support, Troubleshooting, Customer service

Top Skills Details
saleforce,Service desk,Technical support, Bilingual French and English (written and oral)

Additional Skills & Qualifications
Strong communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced, service-driven environment.
Familiarity with ticketing systems and remote support tools.

Experience Level
Intermediate Level

Job Type & Location
This is a Contract position based out of Fredericton, NB.

Pay and Benefits
The pay range for this position is $25.00 – $30.00/hr.

Workplace Type
This is a fully remote position.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.