BI Manager, Operational Reporting and Analytics

Cogeco Connexion; Montreal; Hybrid; CAD 95,000 - 120,000; Full time

Job summary

A telecommunications company in Montreal is seeking a BI Manager, Operational Reporting and Analytics to lead a team of analysts. The successful candidate will have over 8 years of experience in data analytics, proficiency in Tableau and Google BigQuery, and will work in a hybrid model. Role involves mentoring, operational strategy, and delivering actionable insights to improve customer experience.

Qualifications

• 8+ years in business intelligence or data analytics, preferably telecommunications.
• 2+ years managing analysts in an Agile/Scrum environment.
• Expertise in Tableau and Google BigQuery is essential.

Responsibilities

• Lead and mentor a team of data analysts.
• Work with operational leaders for actionable analytics.
• Define standards for reporting and visualization.

Skills

Team Leadership

Data Analytics

Effective Communication

SQL

Tableau

Google BigQuery

Job description

Overview

We are looking for a BI Manager, Operational Reporting and Analytics to manage and mentor a team of analysts embedded within our operational squads. The team delivers critical insights that drive efficiency and improve customer experience in an agile environment. You will ensure your team has the skills and support needed to succeed.

Responsibilities

• Team Leadership and Development: Lead, mentor, and coach a team of analysts, fostering a culture of continuous learning and growth.

• Conduct one-on-one meetings and performance reviews, providing constructive feedback and creating development plans.

• Identify skill gaps and organize training sessions to upskill the team in Tableau, Google BigQuery, SQL, and data storytelling.

• Manage analyst assignments to different squads, ensuring balanced workloads and alignment with business priorities.

Operational Analytics and Strategy

• Work closely with operational leaders (e.g., customer service, network operations) to understand their data needs and translate them into actionable analytics projects.

• Define best practices and standards for reporting, dashboard creation, and data visualization.

• Ensure the team delivers high-quality, accurate, and timely insights that support operational decision-making and performance monitoring.

• Promote the adoption of new analytics tools and methodologies to enhance efficiency and insight delivery.

Agile Collaboration and Delivery

• Serve as the bridge between your team and the product owners, scrum masters, and other stakeholders in the operational squads.

• Ensure the team’s work aligns with the squad's goals and the broader BI and analytics roadmap.

• Facilitate knowledge sharing and collaboration across different squads and with other analytics chapters.

Qualifications

Experience:

• 8+ years of experience in business intelligence, data analytics, or a related field, preferably in the telecommunications industry.

• 2+ years of experience managing, leading, or mentoring a team of data analysts.

• Demonstrated experience working in an Agile/Scrum environment.

Technical Skills:

• Expert-level proficiency with Tableau and Google BigQuery

• Strong SQL skills are a must.

Soft Skills:

• Familiarity with data modeling and data warehousing concepts.

• Excellent leadership, communication, and interpersonal skills.

• Proven ability to translate complex data into clear, compelling stories and actionable insights.

• Strong problem-solving and critical-thinking abilities.

Working Conditions

Contract type: Full-time (35 hours/week) for Montreal, QC or 37.5 hours/week for Burlington, ON
Location: Hybrid (1-2 days/week)

About Cogeco and Diversity

Location: Montr e9al, QC

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. We are committed to creating a more diverse and inclusive world of belonging. We strive to build an equitable workplace and world, prioritizing the health and well-being of our colleagues and recognizing that engaged and appreciated employees drive a better customer experience.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [e-mail]

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