Benefits Specialist

Work at Acme.com; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading benefits management company in Ontario is seeking a candidate for the role responsible for managing vendor interfaces and employee benefit inquiries. The successful candidate will be proactive, self-directed, and have solid experience in human resources or benefits administration. Strong communication and analytical skills are essential for participating in program design and ensuring program compliance. The position offers opportunities for professional growth and development.

Qualifications

• 2 to 4 years of benefits administration experience required.
• Strong proficiency in MS Office, especially Excel.
• Ability to manage resources and vendors effectively.

Responsibilities

• Build relationships with plan providers for file transmissions.
• Respond to escalated employee benefit inquiries.
• Proactively identify efficiency improvements.
• Assist in program compliance and reporting.
• Lead change management initiatives.
• Participate in new program design and implementation.

Skills

Human Resources generalist experience

Customer interaction

Advanced Excel skills

Project management

Analytical skills

Problem-solving skills

Clear communication

Commitment to professional development

Education

Bachelor’s Degree in Human Resources, Finance, or related field

Job description

Position at ReParts LLC

Responsibilities

• Builds strong relationships with plan providers, ensuring the successful transmission/receipt of vendor interface files and necessary correction action for records with errors.
• As the primary point of contact for complex escalated benefit issues, responds to benefit inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries.
• Proactively identifies opportunities to improve efficiency and increase employee engagement.
• Assists in the design and execution of controls to ensure process oversight (e.g., review of vendor reporting, reconciliation of claims and payment data, reports on processes for audit purposes, etc.).
• Responsible for ensuring program compliance (e.g., nondiscrimination testing, ACA reporting, etc.).
• Assists in the project management of annual enrollment; review enrollment materials, execute user-acceptance testing, validate upload of election data for the new plan year.
• Takes the lead on various change management initiatives (e.g., benefits integration activities resulting from M&A activities, plan design and process change implementations, etc.).
• Participate in the design and implementation of new benefit programs.
• Ensures all activities are performed in accordance with the Company’s Mission, Vision, and Values, and in compliance with the Company’s policies, procedures, and Code of Ethical Business Conduct.

Qualifications and skills

• Bachelor’s Degree (Human Resources, Finance, Business Operations or related field preferred). 2 to 4 years of Human Resources generalist and/or benefits administration experience.
• Must be able to effectively interact with internal and external customers, vendors and consultants.
• Strong proficiency with MS Office products, emphasis on advanced Excel skills.
• Proactive, highly driven and self-directed. Able to quickly adapt and prioritize activities and self-manage work focus and time for optimum results.
• Ability to establish a project plan and effectively manage internal resources and third-parties/vendors.
• Superior analytical, organizational and problem solving skills.
• Ability to communicate persuasively and deliver a clear and concise message (written and verbal).
• Strong commitment to professional development, to include pursuing professional designations (e.g., SPHR, PHR, CEBS, CBP, etc.).