Banking Solutions Advisor – Customer Care

BMO; Greater Sudbury; On-site; CAD 34,000 - 45,000; Full time

Job summary

A leading financial services provider is looking for a Customer Service Representative in Greater Sudbury, Canada. The role involves identifying customer needs, supporting banking services, and providing advice on digital options. Ideal candidates have a post-secondary degree and strong interpersonal skills. This position offers a salary range of $34,750 to $44,900, and includes various benefits such as health insurance and tuition reimbursement, with a focus on delivering a personal experience to customers.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Verbal & written communication skills - Basic (in business environment).

Responsibilities

• Identifies customer needs and initiates referrals to colleagues.
• Supports customer requests for banking services including transactions.
• Provides advice and guidance on available digital and self-service options.

Skills

Customer service orientation

Interpersonal skills

Problem-solving skills

Organizational skills

Education

Post-secondary degree or certification in related field

Job description

A leading financial services provider is looking for a Customer Service Representative in Greater Sudbury, Canada. The role involves identifying customer needs, supporting banking services, and providing advice on digital options. Ideal candidates have a post-secondary degree and strong interpersonal skills. This position offers a salary range of $34,750 to $44,900, and includes various benefits such as health insurance and tuition reimbursement, with a focus on delivering a personal experience to customers.