Banking Customer Experience Specialist

Scotiabank; Victoria; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading bank is seeking a Customer Experience Associate in Victoria, BC. This role focuses on building strong customer relationships and delivering excellent service while assisting with transactions and technology. Candidates should possess strong customer service skills, an eagerness to learn, and comfort in sales situations. The bank offers opportunities for growth and a competitive compensation package, aiming to foster an inclusive work environment.

Benefits

Internal training for professional development

Competitive compensation and benefits

Collaborative team environment

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly manner.
• Comfort in simple sales situations.

Responsibilities

• Discover customer needs and listen to understand.
• Process day-to-day transactions.
• Nurture long-standing customer relationships.

Skills

Customer service skills

Proficiency in digital and self-service banking

Strong technical skills

Job description

A leading bank is seeking a Customer Experience Associate in Victoria, BC. This role focuses on building strong customer relationships and delivering excellent service while assisting with transactions and technology. Candidates should possess strong customer service skills, an eagerness to learn, and comfort in sales situations. The bank offers opportunities for growth and a competitive compensation package, aiming to foster an inclusive work environment.