Banking Customer Experience Associate — Digital & Service

Scotiabank; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading bank in the Americas seeks a Customer Experience Associate in Toronto, Ontario. This role emphasizes building strong customer relationships, understanding their needs, and promoting digital banking solutions. Successful candidates will have proven customer service skills and be willing to assist in a friendly manner. The bank offers a competitive compensation package and opportunities for professional development within an inclusive work environment.

Benefits

Competitive compensation and benefits

Professional development opportunities

Internal training for skill enhancement

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly, and efficient manner.
• Comfortable in simple sales situations.
• Strong technical skills to promote digital and self-service banking options.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Process day-to-day transactions and be a technology expert.
• Contribute to the Branch's targets by identifying sales opportunities.

Skills

Proven customer service skills

Technical skills

Sales situations

Job description

A leading bank in the Americas seeks a Customer Experience Associate in Toronto, Ontario. This role emphasizes building strong customer relationships, understanding their needs, and promoting digital banking solutions. Successful candidates will have proven customer service skills and be willing to assist in a friendly manner. The bank offers a competitive compensation package and opportunities for professional development within an inclusive work environment.