Banking Customer Experience Associate

TD Securities; Brantford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Associate in Brantford, Ontario. This role is key in processing financial transactions and providing exceptional service to customers. Candidates must possess a High School diploma with relevant experience and demonstrate strong administrative and customer interaction skills. The position is ideal for those passionate about delivering excellent customer experiences while working in a dynamic environment. Competitive compensation of CAD 22.00 - 27.21 per hour is offered.

Benefits

Health and well-being benefits

Savings and retirement programs

Career development opportunities

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administrative, organizational, planning, and time management skills.
• Hands-on knowledge of MS Office and internet.

Responsibilities

• Process financial transactions like deposits and withdrawals.
• Understand and determine customer needs for recommending solutions.
• Respond and resolve customers' concerns using standard procedures.

Skills

Strong administration skills

Organizational skills

Customer experience skills

Detail-oriented

Dynamic communication

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

A leading financial institution is seeking a Customer Experience Associate in Brantford, Ontario. This role is key in processing financial transactions and providing exceptional service to customers. Candidates must possess a High School diploma with relevant experience and demonstrate strong administrative and customer interaction skills. The position is ideal for those passionate about delivering excellent customer experiences while working in a dynamic environment. Competitive compensation of CAD 22.00 - 27.21 per hour is offered.