Banking Center Client Specialist - Service & Tech

CIBC; Vernon; On-site; CAD 40,000 - 55,000; Full time

Job summary

A major financial institution is seeking a Client Service Representative for their Vernon branch. In this role, you will assist clients with daily banking needs, resolve issues, and connect them with appropriate services. Ideal candidates are client-focused, possess strong communication skills, and are ready to work flexible hours. A competitive salary and various employee benefits are offered, focusing on employee growth and development.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• Proven client engagement skills with a focus on delivering exceptional service.
• Strong problem-solving abilities to address client needs proactively.
• Comfortable leveraging technology for banking applications.

Responsibilities

• Engage clients to manage their accounts and banking needs effectively.
• Resolve issues and provide solutions while maintaining accountability.
• Educate clients on mobile banking applications to enhance their experience.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A major financial institution is seeking a Client Service Representative for their Vernon branch. In this role, you will assist clients with daily banking needs, resolve issues, and connect them with appropriate services. Ideal candidates are client-focused, possess strong communication skills, and are ready to work flexible hours. A competitive salary and various employee benefits are offered, focusing on employee growth and development.