AVP, Admin Solutions & Client Strategy

Manulife; Halifax; Hybrid; CAD 126,000 - 236,000; Full time

Job summary

A leading financial services provider is looking for an AVP, Administrative Solutions, Strategy and Operations in Halifax, Canada. This role is vital for enhancing post-sale client relationships and managing a team that ensures exceptional service quality. Responsibilities include developing operational strategies to improve the client experience and mentoring team members. Ideal candidates will have extensive experience in operational management, strong communication skills, and the ability to work collaboratively. A competitive salary range and a hybrid working model are offered.

Benefits

Customizable health benefits

Retirement savings plans

Generous paid time off program

Employee assistance plans

Qualifications

• Strong ability to manage client relationships and ensure client satisfaction.
• Excellent strategic planning and problem-solving abilities.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Oversee operational client management to ensure efficiency and high-performance.
• Develop and implement strategies to enhance the client experience.
• Provide strong direction to the Admin Advantage team.

Skills

Client Management

Strategic Planning

Problem Solving

Team Leadership

Financial Acumen

Bilingualism (English and French)

Education

Proven experience in a senior operational management role

Experience leading client-facing teams

Job description

A leading financial services provider is looking for an AVP, Administrative Solutions, Strategy and Operations in Halifax, Canada. This role is vital for enhancing post-sale client relationships and managing a team that ensures exceptional service quality. Responsibilities include developing operational strategies to improve the client experience and mentoring team members. Ideal candidates will have extensive experience in operational management, strong communication skills, and the ability to work collaboratively. A competitive salary range and a hybrid working model are offered.