Aviation Operations Lead - Private Jet Charter

Chartright Air; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading aviation service provider based in Mississauga is seeking a dedicated Client Experience Coordinator to ensure seamless service for private jet clients. You will help manage client interactions, anticipate needs, and coordinate pre-flight logistics while prioritizing safety and operational excellence. Ideal candidates will have experience in customer service and a commitment to delivering high-quality passenger experiences. This role requires excellent communication skills and strong attention to detail, enabling you to thrive in a fast-paced environment.

Benefits

100% company-paid extended health and dental coverage

Generous RRSP/DPSP matching program

Employee discounts through partnerships

Qualifications

• 2+ years of experience in customer service or hospitality, ideally in aviation.
• Strong commitment to hospitality and ensuring a seamless passenger experience.
• Ability to manage competing priorities while balancing safety and client expectations.

Responsibilities

• Ensure client needs are met with professionalism and hospitality.
• Recommend tailored solutions and services to enhance the client’s journey.
• Communicate flight details and operational constraints to clients clearly.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Microsoft Office Suite

Education

Post-secondary diploma or degree in aviation-related studies

Job description

A leading aviation service provider based in Mississauga is seeking a dedicated Client Experience Coordinator to ensure seamless service for private jet clients. You will help manage client interactions, anticipate needs, and coordinate pre-flight logistics while prioritizing safety and operational excellence. Ideal candidates will have experience in customer service and a commitment to delivering high-quality passenger experiences. This role requires excellent communication skills and strong attention to detail, enabling you to thrive in a fast-paced environment.