Associate Service Manager, Customer Care Service Team | TORONTO & GTA

MARANT Construction Limited; Toronto; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading construction firm in Toronto is seeking an Assistant Service Manager (ASM) to oversee service delivery for existing clients in the interior construction sector. You will manage service requests, coordinate with subcontractors, and ensure quality execution of projects. The ideal candidate has over 3 years of relevant experience and excellent client communication skills. This role offers an opportunity to contribute to process improvements and client satisfaction.

Qualifications

• 3+ years of experience in construction or project coordination.
• Strong knowledge of commercial interior construction processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage service requests from existing clients.
• Prepare estimates, schedules, and service proposals.
• Conduct site visits to assess work scope.

Skills

Construction project coordination

Client communication

Service delivery management

Organizational skills

Problem-solving

Tools

Construction management software

Microsoft Office Suite

Scheduling tools

Job description

Overview

MARANT Construction Limited is a general contractor and construction management company specializing in corporate commercial interior design. For over 25 years we have served clients across industries and regions. We are proud of our skilled and diverse team and our equitable and inclusive culture. We work hard to exceed expectations.

Position Summary

The ASM plays a key role in ensuring a high standard of service delivery to our existing clients within the interior construction industry. This individual will oversee and coordinate post-project service work, minor construction requests, warranty issues, and ongoing client needs. Acting as the primary liaison between clients, subcontractors, and internal teams, the ASM ensures timely, cost-effective, and quality execution of all service-related projects.

Responsibilities

• Manage and prioritize service requests from existing clients, including minor updates, repairs, and new work.
• Serve as the main point of contact for client communication regarding service work, ensuring prompt and professional responses.
• Conduct site visits to assess scope of work and develop solutions that address client needs.
• Prepare and review estimates, schedules, and service proposals; coordinate with internal estimating and project teams as needed.
• Monitor the quality and progress of service work.
• Maintain accurate records of service requests, job progress, invoicing, and client communication.
• Build and maintain strong relationships with clients to encourage long-term retention and future project opportunities.
• Support process improvement initiatives to enhance service delivery and client satisfaction.
• Collaborate with project managers and construction teams for seamless handoff of post-completion service needs.

Qualifications

• 3+ years of experience in construction, project coordination, or customer service roles within the commercial construction industry.
• Strong knowledge of interior construction processes, materials, and building systems.
• Proven experience in managing multiple service jobs for multiple clients simultaneously.
• Excellent communication and interpersonal skills, with a client-first mindset.
• Highly organized with the ability to prioritize in a fast-paced environment.
• Proficient with construction management software, Microsoft Office Suite, and scheduling tools.
• Valid driver’s license and willingness to travel to job sites as required.

Preferred

• Experience specifically in tenant improvements, renovations or office retrofits.
• Familiarity with warranty management and aftercare procedures.
• Background in customer care or client relations in a construction environment.

All employment services provided by MARANT Construction Limited shall follow the principles of dignity, independence, integration and equal opportunity.