Associate Director, Production Services Lead - Aiden

RBC; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A major North American bank is seeking a seasoned Application Support Lead for their AI platform in Toronto. The role requires ownership of production systems, proactive management of applications, and strong skills in Generative AI, SQL, and scripting languages like Python. The ideal candidate will demonstrate a disciplined approach to documentation and have experience in containerized deployments and ITIL practices. Excellent development opportunities and a dynamic work environment await you.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

World-class training program

Opportunities to make a lasting impact

Qualifications

• Experience with monitoring application health and responsiveness.
• Ability to write on-the-fly database statements.
• Strong automation and scripting skills.

Responsibilities

• Ensure maximum system availability and prompt issue response.
• Proactively manage applications and platforms.
• Provide incident, problem, and release management.
• Conduct regular reviews to evolve the platform.

Skills

Experience with Generative AI

Postgres SQL

Code deployments in Databricks

Scripting skills (Python)

Containerized deployments

Education

Bachelor of Science degree or equivalent

Tools

Dynatrace

Grafana

Pagerduty

ITRS

Confluence

Jira

Service Now

Job description

Job Description

The Production & Risk Service group is looking for a seasoned application support lead for our Aiden (Artificial Intelligence) platform. We support fast-paced global businesses with evolving needs and requirements. Your ability to take ownership of our production estate combined with a natural sense of curiosity and pride in a job well done will help you succeed in the role.

What will you do?

• Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests
• Proactive management and governance of our applications and platforms along driving IT governance and de-risking initiatives
• Leverage automation to drive efficiency and to improve the soundness of our operating environment
• Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices
• Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives
• Provide effective incident, problem and release management and regular project updates to stakeholders and the business along providing white‑glove service to our business users
• Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow‑the‑sun operating model

What do you need to succeed?

Must‑have

• Experience with Generative AI, candidate needs to have a understanding of LLM usage via API gateways along with monitoring of usage along with tools to proactively monitor application health, responsiveness (ie. Dynatrace, Grafana, Pagerduty, ITRS)
• Experience with Postgres SQL or other equivalent relationship database. Ability to write on the fly database statements
• Experience with code deployments and job executions in Databricks, as well as management of workspaces along with consistently seeking to automate; strong scripting skill (ie. Python)
• Experience and knowledge of containerized deployments and management of pods and configurations
• Bachelors of Science degree or equivalent

Nice‑to‑have

• Disciplined approach to document all processes, issues and user stores in Confluence and Jira, along with strong analytical/critical thinking and ability to continuously multitask and manage priorities.
• Exposure to Capital Markets or Investment Banking
• Experience with Intelligent Operations and AI Ops
• Experience with the ITIL Incident, Problem, Change Management platform (such as Service Now)

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• A world‑class training program in financial services
• Flexible working options fully supported.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.