Associate, Audit & Control (Cash Office)

HOLT RENFREW; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading luxury retailer in Mississauga is seeking a detail-oriented Associate, Audit & Control to manage office functions, support audits, and ensure compliance. Ideal candidates will have a High School diploma, 2-3 years of experience, and strong organizational skills. Bilingualism in French and English is a key requirement. This position offers a competitive salary and benefits.

Benefits

Competitive total compensation

Generous employee discount

Health & dental benefits

Tuition assistance

Continuous learning and development

Qualifications

• 2-3 years of experience in a similar environment, preferably retail.
• Intermediate knowledge of Microsoft Office including Excel, PowerPoint and Word.
• Strong attention to detail and exceptional organizational skills.

Responsibilities

• Ensure inbound customer calls are answered following company standards.
• Oversee repairs of technical systems (POS, etc.).
• Manage Customer's Own Goods and other tracking.

Skills

Attention to detail

Organizational skills

Written communication

Verbal communication

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Associate, Audit & Control

The Associate, Audit & Control (Cash Office) provides the switchboard, general office, accounts payable and daily balancing functions within the Cash Office. They also execute the internal services provided to the store including general and procedural inquiries, and employee parcel and bag check.

Specific responsibilities

• Ensure inbound customer calls are answered following company standards
• Accurately route calls to recipients or deliver messages in a timely fashion
• Maintain phone directory for location
• Oversee repairs of technical systems (POS, etc.)
• Provide financial support through banking reconciliation, invoice coding, petty cash management, chargeback investigations
• Manage Customer's Own Goods, and other No Inventory Value/No Charge tracking
• Ensure general office practices maintained and a neat and tidy workplace to mitigate loss
• Perform department auditing of company policies and procedures
• Provide support and follow up on audits to ensure compliance
• Perform other duties, as assigned

The ideal candidate

• High School diploma or equivalent
• 2-3 years of previous work experience in a similar environment; retail preferred
• Intermediate knowledge of Microsoft Office including Excel, PowerPoint and Word
• A proven track record of strong attention to detail, exceptional organizational skills, and excellent written and verbal communication

The measures of success

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Préposé(e), Vérification et Contrôle

Le(la) préposé(e), Vérification et Contrôle opère le standard téléphonique, les services administratifs, les comptes fournisseurs et les fonctions d'établissement de bilan au sein de la Caisse centrale. Le(la) titulaire de ce poste est également responsable des services internes fournis au magasin, dont les demandes générales et procédurales ainsi que la consigne de paquets et la vérification des sacs des employés.

Responsabilités spécifiques

• S'assure de répondre aux appels entrants des clients selon les normes de l'entreprise
• Redirige adéquatement les appels aux récipiendaires ou livre les messages en temps opportun
• Tient à jour le répertoire téléphonique de l'emplacement
• Supervise les réparations des systèmes techniques (PDV et autres)
• Offre du soutien financier par le biais de rapprochement bancaire, de codage de facture, de gestion de la petite caisse, d'enquêtes sur les rétrofacturations
• Gère les marchandises appartenant aux clients et fait le suivi des autres relevés non marchandise/de libre circulation
• S'assure de respecter les pratiques de travail administratives et de maintenir un lieu de travail propre et ordonné afin de limiter les pertes
• Effectue la vérification des politiques et procédures de l'entreprise par rayon/service
• Fournit du soutien et du suivi pour les vérifications afin d'assurer la conformité
• Se conforme à toutes les politiques et exigences de santé-sécurité
• Effectue les autres tâches qui lui sont assignées

Le(la) candidat(e) idéale) possède :

• Diplôme d'études secondaires ou l'équivalent
• De 2 à 3 ans d'expérience préalable dans un poste similaire
• Connaissances intermédiaires de Microsoft Office, incluant Excel, PowerPoint et Word
• Attention minutieuse aux détails éprouvée, exceptionnelles compétences organisationnelles et excellentes aptitudes en communication écrite et verbale
• Parfaitement bilingue en français et en anglais

L'évaluation du succès :

• Contribution aux objectifs financiers
• Objectifs individuels liés à la réalisation des objectifs du service
• Rétroactions des clients internes et externes

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.