Associate Account Manager, Influencer Marketing and Social Media

The Influence Agency; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A growing marketing agency in Toronto is seeking an Associate Account Manager specializing in Influencer Marketing and Social Media. This role involves managing client accounts, fostering strong communications, and executing digital campaigns for various brands. Ideal candidates will have 2-3 years of relevant experience and strong organizational skills. The company offers a competitive salary and a collaborative work environment that encourages personal growth and innovation.

Benefits

Competitive base salary

Free parking

Health benefits after probation

4 weeks vacation

Work From Anywhere program

Qualifications

• Experience coordinating and executing influencer marketing and/or social media campaigns.
• Strong communication skills with the ability to connect with clients.
• Baseline knowledge of SEM services is considered an asset.

Responsibilities

• Assist in creating monthly marketing reports highlighting wins and areas of optimization.
• Source and recommend influencers for campaigns.
• Manage communication between influencers and clients.

Skills

Account management

Client communications

Influencer Marketing

Social Media Management

Strong organizational skills

Education

2–3 years of account/client coordination or management experience

Experience in a marketing agency

Job description

Associate Account Manager, Influencer Marketing & Social Media

The Influence Agency is a growing marketing agency that specializes in Influencer Marketing, Social Media Management, Content Strategy & Development, SEO, Paid Media, Web Design & Development, and much more!

We’re looking for a sharp, creative, and client-focused Associate Account Manager to join our team. At our agency, we call them Associate Client Success Managers (CSM) and they are responsible for account management, strategic input, client communications, execution, and reporting on a variety of creative campaigns.

This is an exciting position at a fast-moving agency that is focused on challenging industry norms and developing programs that are best in class. Our Associate CSM will have the opportunity to contribute to a wide assortment of digital marketing campaigns for well-known brands, with a focus on owning Influencer Marketing, Social Media, PR, and Events Programs.

We’re working in a hybrid model. We’re looking for someone who is located in or around the GTA with the ability to travel to our West End location 3 days a week.

Team Member Traits

Personal Characteristics

• Cares greatly about their clients, coworkers, and self
• Highly empathetic, positive, respectful and competitive
• Open-minded, curious, inclusive and trustworthy
• Hard-working, prompt, organized, effective, detailed, and has meticulous follow-up
• A passion for learning and improving
• A natural problem solver that identifies solutions
• Sense of humour
• Ability to think quickly and learn fast
• Is a team player but also knows how to work independently

Abilities & Skills

• Able to work closely across departments to execute programs with multiple monthly recurring services
• Has a solid foundational understanding of Influencer Marketing, Social Media, Event Marketing, and PR Services best practices, with the ability to speak confidently about these areas with clients (with guidance when needed)
• Experience supporting social media strategy, including planning, content calendars, content creation, and trend research to produce engaging, thumb-stopping content
• Strong organizational skills with a proactive approach to staying on top of client communications, influencer campaign coordination, and service-driven project workflows
• Comfortable working with data, metrics, analytics, and consumer behaviour trends to support insights and recommendations
• Experience assisting with budget tracking and campaign execution across digital channels to support return on investment and efficient customer acquisition cost
• Strong communication skills with the ability to act as a connector between senior internal team members, clients and operations teams, striving to deliver a positive and thoughtful client experience
• Baseline knowledge of SEM services (paid media, SEO, web development, CRO) is considered an asset and a willingness to learn is essential

Experience

• 2–3 years of account/client coordination or management experience in the marketing or PR space
• 1–2 years of experience coordinating and executing influencer marketing and/or social media campaigns
• At least 1 year of sales experience in some capacity is an asset
• Experience in a marketing agency is strongly preferred

Key Responsibilities

The ebbs and flows of work at an agency may require you to pitch in on a variety of projects in different ways. The right candidate will embrace the diversity of this environment, and view it as an opportunity to learn and try new things.

Reporting & Client Management

• Assist in creating standard monthly marketing reports across all areas of performance, highlighting wins and areas of optimization
• Develop an understanding of key metrics and their benchmarks, with support from senior team members
• Support the creation of presentation frameworks and contribute to presentations as needed
• Help identify strategic recommendations through storytelling and service knowledge
• Support upsell opportunities where beneficial to the client
• Produce clear and professional client emails, building trust through transparency and responsiveness

Influencer Marketing

• Source and recommend appropriate influencers for a wide variety of campaigns, ensuring alignment with campaign goals
• Support the creation and coordination of influencer contracts and briefing documents
• Manage day-to-day communication between influencers and clients to help campaigns run smoothly from start to finish

Internal Program Management (Social Media, Branded Content, Paid Social, UGC & Influencer Marketing)

• Work collaboratively with team members across departments to support campaign execution and performance
• Maintain regular communication with internal teams to ensure tasks are completed on time
• Participate in meetings, brainstorms, and discussions to help optimize campaigns and hit KPIs

New Client Setups

• Support the implementation of digital media plans
• Assist in onboarding new clients by learning their business, industry, and competitors
• Help gather and review marketing plans, budgets, and goals
• Coordinate with internal departments to support the setup, launch, and optimization of new digital marketing services

This posting is for an existing, vacant position.

About The Influence Agency

The Influence Agency is a team of digital marketing professionals that specialize in custom digital marketing campaigns. Our team is comprised of passionate, talented, creative and hard-working people that put our clients first. We know our work matters and go to work every day with a sense of purpose.

Culture

Our office culture is one of challenging work and fun. The office features an arcade machine with over 30,000 games, a beer tap, and a vibrant staff that enjoys positive energy and laughter. Everyone is encouraged, enabled and recognized for implementing their own innovative ideas.

We hold office events, team socials and go to different industry-related events. We are looking for new teammates that add to our existing culture and can maintain a positive attitude and sense of humour while managing the pressures of client work.

We continue to strive to have a workforce that is representative of the diverse population in the GTA. Respecting all cultures and backgrounds is at our core and we encourage people from all walks of life to apply.

If you enjoy a corporate environment with tight oversight and hovering management, this is not the right role for you. We are looking for individuals that appreciate mentorship and support, but also have the attitude of a self-starter.

Progressive Compensation

• Competitive base salary range: TIA reasonably expects to offer a base salary between $50,000-65,000 for this role. The actual offer is based on experience, skills, and role alignment.
• A thriving team member has the opportunity to see growth in their personal development and career
• An additional $1,000 / year that can be put towards industry/work-related education.
• Free parking at the office
• Lunches delivered to the office three days a week
• Full health benefits after the probationary period
• 4 weeks vacation + extended break over holiday season + extended long weekends + Summer Fridays
• A Work From Anywhere program that can be used for up to 2 weeks a year
• All the equipment you need to be able to work at home comfortably

AI Usage Disclosure

We support transparent and human-centred hiring, while championing the efficient use of AI tools and technologies to enhance our workdays.

• We do not use AI to screen or shortlist resumes or make hiring decisions.
• AI tools may be used during the interview process for note-taking and summarization to ensure clarity and accuracy in how we review candidate conversations.

The Influence Agency is committed to equal opportunity employment. We welcome candidates of every race, ethnicity, national origin, religion, gender identity, sexual orientation, age, and ability. Diversity strengthens our team, and we proudly create a workplace where everyone can thrive.