Assistant Store Manager (Conestoga Mall)

SWATCH GROUP; Toronto; On-site; CAD 45,000; Full time

Job summary

A leading retail company in Toronto seeks an Assistant Store Manager to oversee store operations and drive sales. This position involves coaching a sales team to enhance customer experiences, ensuring operational efficiency, and supporting staff recruitment and development. Applicants should have at least 2 years of retail leadership experience, strong communication skills, and the ability to work flexible hours, including weekends. The role offers a base salary of $45,000 plus performance bonuses and various benefits.

Benefits

Paid Vacations

Paid sick days

Health benefits

Life insurance

RRSP contributions with company match

Company Discount

Qualifications

• At least 2 years retail leadership experience, preferably in fashion and/or accessories.
• Intermediate computer skills with working knowledge of MS Office.
• Experience working with POS systems.

Responsibilities

• Coaching the sales team to enhance customer experiences and achieve sales targets.
• Assisting in managing store efficiency and addressing inventory discrepancies.
• Supporting recruitment, development, and staff evaluations.
• Helping maintain store presentation standards.
• Upholding workplace safety and company policies.

Skills

Strong communication skills

Leadership skills

Results oriented

Customer service focus

Problem-solving

Tools

MS Office

POS systems

Job description

The company

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Job description

The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and support of the staff, guiding the sales team to provide exceptional customer service for sales growth, and meeting operational objectives and ensuring adherence to company policies and procedures. Assistant Store Manager has to possess the following Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem‑Solving, Humility, Integrity, Building Effective Teams and Relationships.

Starting base pay of $45,000.00 plus monthly performance bonus.

Benefits

• Paid Vacations
• Paid sick days
• Health benefits, including dental and vision coverage.
• Life insurance
• RRSP contributions with company match
• Company Discount

Responsibilities include

• Customer Service & Sales Generation: Coaching the sales team to enhance customer experiences and achieve sales targets, ensuring product knowledge, and monitoring performance.
• Operations: Assisting in managing store efficiency, adhering to procedures, inventory control, and addressing inventory discrepancies.
• Personnel Management: Supporting recruitment, development, and disciplinary processes, contributing to staff evaluations and development plans.
• Visual Merchandising: Helping maintain store presentation standards.
• Other: Upholding workplace safety, serving as a role model for company policies and procedures.

Working Conditions

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status

Full‑Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Profile

• Strong communication skills (verbal & written), including strong relationship building skills.
• Availability to work opening and closing shifts; flexible hours including weekends and holidays.
• Effective leadership skills to mentor and motivate retail team.
• Results oriented with a high level of energy and enthusiasm.
• Ability to communicate in a clear concise and understandable manner.
• Must be a self‑starter who works well independently and in team environments.

Professional requirements

• At least 2 years retail leadership experience, preferably in fashion and/or accessories.
• Intermediate computer skills with working knowledge of MS Office.
• Experience working with POS systems.