Assistant Store Leader

Tapestry; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive sales and enhance customer relationships in a vibrant retail environment. This role involves collaborating with store leadership to execute strategic initiatives that boost clientele and operational excellence. You'll lead a team, ensuring they are equipped with the skills and knowledge to deliver exceptional service while maintaining brand standards. If you thrive in a fast-paced setting and have a passion for luxury retail, this opportunity offers a chance to make a significant impact while developing your leadership capabilities.

Qualifications

• At least 3 years of management experience in retail is required.
• Strong leadership and interpersonal skills are essential.

Responsibilities

• Lead the team to achieve sales goals and improve store performance.
• Ensure compliance with customer service standards and sales training.

Skills

Sales Development

Interpersonal Skills

Leadership Qualities

Conflict Mediation

Analytical Skills

Education

3+ years management experience

College degree

Luxury goods experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

General Purpose of the Position: Partner with store leadership to produce successful financial results. Provide leadership to the team in order to execute sales generation, clientele development, operational, visual, recruitment, and administrative functions.

Responsibilities include, but are not limited to the following:

1. Client & Service Expert:
   • Development of a clientele through proactive client outreach and the ability to build and maintain relationships with new clients.
   • Partner with SM to develop business driving initiatives that build repeat business or attract new customers to the store, i.e., events and marketing opportunities.
   • Ensure each associate is actively utilizing their client book to generate increased sales through monthly client book reviews and evaluation of their outreach.
   • Ensure team is compliant with all clientele standards and thank you note program.
   • Ensure all associates complete the sales training program.
   • Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales leadership.
2. Steward of Talent:
   • Assist SM with the achievement of financial success through improvement of measurable results that positively impact store performance.
   • Responsible for assuming the SM role in manager’s absence.
   • Lead by example with the achievement of personal sales goals.
   • Educate team on product, sales plans, personal goals, and measurable stats; coach to these stats to ensure business maximization.
   • Ability to network in the community to ensure open positions are filled efficiently with minimal impact to the business; build a bench for future promotions and openings.
   • Manage administrative recruitment duties, i.e., scheduling interviews and communicating with candidates.
   • Onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports.
   • Utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns in a timely manner.
3. Building Brand Equity:
   • Understand and communicate the Kate Spade brand aesthetic, brand philosophy, and lifestyle to the sales team and customers.
   • Ensure brand and operating standards are met to support brand consistency.
   • Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
   • Communicate merchandise sell-through, stock position, business trend information, product issues, and customer feedback to SM to increase customer service and sales.
4. Operational Excellence:
   • Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing facility.
   • Assist SM with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
   • Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets.
   • Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.
5. Skills and Abilities Required:
   • Professional sales development and exceptional interpersonal skills.
   • Strong leadership qualities; ability to communicate effectively with all levels within the organization and to our client base.
   • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
   • Comfort in making decisions and mediating conflict within a team environment.
   • Proficient in Windows-based software such as Excel, Word, and Outlook.
6. Physical Requirements:
   • Available to work store schedule, as needed, including evenings and weekends.
   • Standing for extended periods of time.
   • Able to safely lift boxes up to 40 pounds.
   • Comfortable climbing ladders.
7. Education and Experience Required:
   • Minimum 3 years management experience in a comparable retail environment.
   • College degree preferred.
   • Prior luxury goods experience preferred.